How To Fix UDM_CUST052 - User is referenced in Dispute Management.

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_CUST - Messages for Collections Management Customizing

• Message number: 052

• Message text: User is referenced in Dispute Management.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_CUST052 - User is referenced in Dispute Management. ?

  The SAP error message UDM_CUST052 indicates that a user is referenced in the Dispute Management module, which typically means that the user is involved in a dispute case or has some association with it. This error can occur when you are trying to delete or modify a user who is currently linked to an active dispute.
  Cause:
  
  Active Dispute Cases: The user you are trying to modify or delete is currently assigned to one or more active dispute cases.
  User Role Assignment: The user may have specific roles or responsibilities in the Dispute Management process that prevent their modification or deletion.
  Data Integrity: SAP enforces data integrity rules to ensure that users involved in ongoing processes cannot be removed or altered without proper handling.
  
  Solution:
  
  
  Check Active Disputes: Review the active dispute cases in the Dispute Management module to identify where the user is referenced. You can do this by navigating to the Dispute Management work center and checking the list of disputes.
  
  
  Reassign or Remove User: If the user needs to be modified or deleted, you may need to reassign their responsibilities in the active disputes to another user. This can involve:
  
  Changing the user assigned to the dispute.
  Closing or resolving the dispute if possible.
  
  
  
  User Deactivation: If the user is no longer needed, consider deactivating their account instead of deleting it. This way, they will not be able to log in, but their historical data will remain intact.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific steps on managing users in Dispute Management.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide guidance based on your specific system configuration and version.
  
  
  Related Information:
  
  User Management in SAP: Understanding how user roles and responsibilities are managed in SAP can help prevent similar issues in the future.
  Dispute Management Processes: Familiarize yourself with the processes and workflows in Dispute Management to better understand how users are involved.
  SAP Notes and Knowledge Base: Check for any relevant SAP Notes or articles that may address this specific error message or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the UDM_CUST052 error and manage user assignments in the Dispute Management module effectively.