How To Fix UDM_CUST051 - User is referenced in Collections Management

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_CUST - Messages for Collections Management Customizing

• Message number: 051

• Message text: User is referenced in Collections Management

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_CUST051 - User is referenced in Collections Management ?

  The SAP error message UDM_CUST051 indicates that a user is referenced in the Collections Management module, which typically means that the user is associated with a collection strategy or has some active role in the collections process. This can prevent certain actions from being performed, such as deleting or modifying the user profile.
  Cause:
  The error occurs when:
  
  The user you are trying to modify or delete is currently assigned to a collection strategy or is involved in an active collections process.
  The user has open tasks or responsibilities within the Collections Management module.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check User Assignments:
  
  Navigate to the Collections Management area in SAP and check if the user is assigned to any collection strategies or tasks.
  You can use transaction codes like UDM_CUST or UDM_CUST01 to view and manage collection strategies.
  
  
  
  Reassign or Remove User:
  
  If the user is assigned to a collection strategy, you may need to reassign the strategy to another user or remove the user from the strategy.
  Ensure that there are no active tasks or responsibilities linked to the user.
  
  
  
  Deactivate User:
  
  If the user is no longer needed in the collections process, consider deactivating their account or role in the system instead of deleting it.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed instructions on managing users in Collections Management.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is a recurring problem or if you need further clarification on user roles.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing collections and users, such as UDM_CUST, UDM_CUST01, and others related to user management.
  User Roles: Understand the roles and responsibilities assigned to users in the Collections Management module to prevent similar issues in the future.
  System Configuration: Review the configuration settings for Collections Management to ensure that user assignments are managed effectively.
  
  By following these steps, you should be able to resolve the UDM_CUST051 error and manage user assignments in the Collections Management module effectively.