How To Fix UCT9020 - In workflow variant &2, no agent is assigned for &4 &1

SAP Error Message - Details

• Message type: E = Error

• Message class: UCT9 - Workflow Connection

• Message number: 020

• Message text: In workflow variant &2, no agent is assigned for &4 &1

What causes this issue?

In workflow variant &V2&, the approval agent is configured as attribute
&V3& of &V4&.
&V4& However, &V1& has an empty value in attribute &V3&.

System Response

The system cannot determine the approval agent.

How to fix this error?

Either specify the attribute &V3& of &V4& &V1&, or modify workflow
variant &V2&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UCT9020 - In workflow variant &2, no agent is assigned for &4 &1 ?

  The SAP error message UCT9020 indicates that in a specific workflow variant, no agent has been assigned for a particular task or step. This can occur in SAP Business Workflow when the system is unable to determine who should be responsible for executing a task in the workflow.
  Cause:
  
  Missing Agent Assignment: The workflow variant does not have an agent assigned to the specific task or step.
  Incorrect Workflow Configuration: The workflow may not be configured correctly, leading to the absence of an agent.
  User or Role Issues: The user or role that should be assigned as an agent may not exist, or there may be issues with user authorizations.
  Dynamic Agent Resolution: If the workflow is set to determine agents dynamically (e.g., based on organizational structure), and the criteria are not met, it may result in no agent being found.
  
  Solution:
  
  
  Check Workflow Configuration:
  
  Go to the workflow definition in the SAP system and check the specific variant for the task in question.
  Ensure that an agent is assigned to the task. This can be done in the workflow builder (transaction code SWDD).
  
  
  
  Assign Agents:
  
  If no agent is assigned, you can assign a specific user, role, or organizational unit as the agent for the task.
  You can also use the "Agent Assignment" feature to define who should be responsible for the task.
  
  
  
  Review Dynamic Agent Resolution:
  
  If the workflow uses dynamic agent resolution, ensure that the criteria for selecting agents are correctly defined and that the relevant users or roles exist in the system.
  
  
  
  Check User Authorizations:
  
  Verify that the users who are supposed to be assigned as agents have the necessary authorizations to perform the task.
  
  
  
  Testing:
  
  After making changes, test the workflow to ensure that the agent assignment works as expected.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SWDD (Workflow Builder) for workflow definition and configuration.
  SWI1 (Work Item Selection) to monitor work items and see if they are being processed correctly.
  
  
  
  Documentation: 
  
  Refer to SAP Help documentation for detailed information on workflow configuration and agent assignment.
  
  
  
  SAP Notes: 
  
  Check for any relevant SAP Notes that may address specific issues related to workflow agent assignments.
  
  
  
  By following these steps, you should be able to resolve the UCT9020 error and ensure that agents are properly assigned in your workflow.