How To Fix U6031 - Agent determination has not been maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: U6 - Message Class for BRE

• Message number: 031

• Message text: Agent determination has not been maintained

What causes this issue?

You have not maintained the Customizing tables for agent determination.
You, therefore, have to enter a agent and a message class/message number
in order to allocate the agent to other error extracts.

System Response

Error extracts were not allocated.

How to fix this error?

Enter an agent in the initial screen for 'message class/message number'.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message U6031 - Agent determination has not been maintained ?

  The SAP error message U6031, which states "Agent determination has not been maintained," typically occurs in the context of workflow management within SAP systems. This error indicates that the system is unable to determine an agent (user or group) for a specific task or workflow because the necessary configuration has not been set up.
  Cause:
  
  Missing Agent Determination: The most common cause is that the agent determination settings for the workflow are not configured. This can happen if the workflow definition does not specify how to determine the agent responsible for a task.
  Incorrect Workflow Configuration: The workflow might be incorrectly configured, leading to the inability to find an appropriate agent.
  Authorization Issues: Sometimes, the user executing the workflow may not have the necessary authorizations to view or access the agent determination settings.
  Custom Workflow: If you are using a custom workflow, it may not have been properly set up to include agent determination logic.
  
  Solution:
  
  
  Check Workflow Configuration:
  
  Go to the workflow definition in the SAP system (transaction code SWDD).
  Ensure that the agent determination step is properly configured. This includes checking the agent assignment method (e.g., using a role, user, or organizational unit).
  
  
  
  Maintain Agent Determination:
  
  If you are using standard workflows, ensure that the agent determination is maintained in the relevant customizing settings (transaction code PFTC).
  For custom workflows, you may need to implement a custom agent determination logic using a method or function module.
  
  
  
  Use Transaction SWI1:
  
  Use transaction SWI1 to analyze the workflow instance and see where the agent determination is failing. This can provide insights into what might be missing.
  
  
  
  Check Authorizations:
  
  Ensure that the user executing the workflow has the necessary authorizations to access the agent determination settings.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific workflow you are using to ensure that all necessary steps have been followed.
  
  
  
  Testing:
  
  After making changes, test the workflow to ensure that the agent determination is now functioning correctly.
  
  
  
  Related Information:
  
  Workflow Customizing: Familiarize yourself with the workflow customizing options in SAP, particularly in the areas of agent determination and task configuration.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or provide additional guidance on agent determination.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the U6031 error and ensure that agent determination is properly maintained in your SAP workflow.