How To Fix U6031 - Agent determination has not been maintained

U6031 - Overview

• Message type: E = Error

• Message class: U6 - Message Class for BRE

• Message number: 031

• Message text: Agent determination has not been maintained

What causes this issue?

You have not maintained the Customizing tables for agent determination.
You, therefore, have to enter a agent and a message class/message number
in order to allocate the agent to other error extracts.

System Response

Error extracts were not allocated.

How to fix this error?

Enter an agent in the initial screen for 'message class/message number'.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message U6031 - Agent determination has not been maintained ?

  The SAP error message U6031, which states "Agent determination has not been maintained," typically occurs in the context of workflow management within SAP systems. This error indicates that the system is unable to determine an agent (user or group) for a specific task or workflow because the necessary configuration has not been set up.
  
  Cause:
  
  Missing Agent Determination: The most common cause is that the agent determination settings for the workflow are not configured. This can happen if the workflow definition does not specify how to determine the agent responsible for a task.
  Incorrect Workflow Configuration: The workflow might be incorrectly configured, leading to the inability to find an appropriate agent.
  Authorization Issues: Sometimes, the user executing the workflow may not have the necessary authorizations to view or access the agent determination settings.
  Custom Workflow: If you are using a custom workflow, it may not have been properly set up to include agent determination logic.
  
  
  Solution:
  
  
  Check