How To Fix U6030 - Worklist can only be allocated when an agent is entered

SAP Error Message - Details

• Message type: E = Error

• Message class: U6 - Message Class for BRE

• Message number: 030

• Message text: Worklist can only be allocated when an agent is entered

What causes this issue?

You started agent determination with the criteria 'agent group'.
You must enter an agent name if you want to allocate him or her to a
worklist.

System Response

Error extracts were not allocated.

How to fix this error?

Enter an agent in the initial screen.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message U6030 - Worklist can only be allocated when an agent is entered ?

  The SAP error message U6030, which states "Worklist can only be allocated when an agent is entered," typically occurs in the context of SAP Business Workflow. This error indicates that a work item cannot be processed because the system requires an agent (a user or a group) to be assigned to the work item before it can be allocated to a worklist.
  Cause:
  The primary cause of this error is that the workflow item you are trying to process does not have an agent assigned to it. In SAP workflows, agents are responsible for processing work items, and if no agent is specified, the system cannot allocate the work item to any user.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Workflow Configuration:
  
  Ensure that the workflow definition includes an agent assignment. This can be done in the workflow configuration settings (transaction code SWDD).
  Verify that the agent assignment is correctly set up in the workflow task.
  
  
  
  Assign an Agent:
  
  If you are creating or modifying a workflow instance, make sure to assign an agent to the work item. This can be done by specifying a user or a user group in the workflow settings.
  
  
  
  Use Transaction SWI1:
  
  You can use transaction SWI1 (Work Item Selection) to check the work items and see if they have agents assigned. If not, you may need to manually assign an agent.
  
  
  
  Check User Authorizations:
  
  Ensure that the user attempting to process the work item has the necessary authorizations to act as an agent for that particular workflow.
  
  
  
  Review Workflow Logs:
  
  Check the workflow logs for any additional error messages or warnings that might provide more context about why the agent is not assigned.
  
  
  
  Testing:
  
  After making the necessary changes, test the workflow to ensure that the work items can now be allocated correctly.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWDD: Workflow Builder - for creating and modifying workflows.
  SWI1: Work Item Selection - for monitoring and managing work items.
  SWI2_FREQ: Work Item Selection - for displaying work items in a more detailed manner.
  
  
  
  Documentation:
  
  Refer to SAP Help documentation for detailed information on workflow management and agent assignment.
  
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that might address specific issues related to this error message or provide updates and patches.
  
  
  
  By following these steps, you should be able to resolve the U6030 error and ensure that work items can be allocated to the appropriate agents in your SAP system.