How To Fix U6023 - Agent &1 is not registered for backlog set &3 in group &2

SAP Error Message - Details

• Message type: E = Error

• Message class: U6 - Message Class for BRE

• Message number: 023

• Message text: Agent &1 is not registered for backlog set &3 in group &2

What causes this issue?

You have entered a combination of agent, agent group and backlog set
that is not defined in agent determination.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check your entry.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message U6023 - Agent &1 is not registered for backlog set &3 in group &2 ?

  The SAP error message U6023 indicates that a specific agent (represented by &1) is not registered for a backlog set (represented by &3) in a particular group (represented by &2). This error typically occurs in the context of SAP's background processing or workload management, where certain agents are expected to handle specific backlog sets.
  Cause:
  
  Agent Not Registered: The most common cause of this error is that the specified agent has not been properly registered to handle the backlog set in the specified group. This could be due to configuration issues or changes in the system.
  Configuration Changes: If there have been recent changes to the configuration of agents or groups, it may lead to this error if the necessary registrations were not updated accordingly.
  System Issues: There could be underlying system issues, such as problems with the background processing framework or inconsistencies in the system's configuration.
  
  Solution:
  
  
  Check Agent Registration:
  
  Go to the transaction code SM37 (Job Monitoring) or SM51 (List of SAP Systems) to check the status of the agents and their registrations.
  Ensure that the agent specified in the error message is correctly registered for the backlog set in the specified group.
  
  
  
  Register the Agent:
  
  If the agent is not registered, you may need to register it manually. This can typically be done through the relevant configuration transactions or by using the appropriate SAP notes or guides.
  
  
  
  Review Configuration:
  
  Review the configuration settings for the agents and backlog sets. Ensure that all necessary settings are correctly configured and that there are no discrepancies.
  
  
  
  Check for System Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates. Sometimes, bugs in the system can lead to such errors, and applying the latest updates can resolve these issues.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes that may address this specific error. SAP Notes often provide detailed information on known issues and their resolutions.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above steps, consider reaching out to SAP Support for further assistance. They can provide more in-depth troubleshooting based on your specific system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM37, SM51, and SM12 for monitoring jobs, checking system status, and managing locks, respectively.
  Documentation: Review SAP documentation related to background processing and workload management for a better understanding of how agents and backlog sets are managed.
  System Logs: Check system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the U6023 error and implement a solution to resolve it.