How To Fix U6023 - Agent &1 is not registered for backlog set &3 in group &2

U6023 - Overview

• Message type: E = Error

• Message class: U6 - Message Class for BRE

• Message number: 023

• Message text: Agent &1 is not registered for backlog set &3 in group &2

What causes this issue?

You have entered a combination of agent, agent group and backlog set
that is not defined in agent determination.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check your entry.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message U6023 - Agent &1 is not registered for backlog set &3 in group &2 ?

  The SAP error message U6023 indicates that a specific agent (represented by &1) is not registered for a backlog set (represented by &3) in a particular group (represented by &2). This error typically occurs in the context of SAP's background processing or workload management, where certain agents are expected to handle specific backlog sets.
  
  Cause:
  
  Agent Not Registered: The most common cause of this error is that the specified agent has not been properly registered to handle the backlog set in the specified group. This could be due to configuration issues or changes in the system.
  Configuration Changes: If there have been recent changes to the configuration of agents or groups, it may lead to this error if the necessary registrations were not updated accordingly.
  System Issues: There could be underlying system issues, such as problems with the background processing framework or inconsistencies in the system's configuration.
  
  
  Solution:
  
  
  Check Agent Registration:
  
  Go to the transaction code SM37