How To Fix U6021 - The agent name &1 you have entered is different to your user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: U6 - Message Class for BRE

• Message number: 021

• Message text: The agent name &1 you have entered is different to your user &2

What causes this issue?

You have entered an agent name that is different to your user name for
this system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check your entry.

Procedure for System Administrators

In the table, register agent for manual corrections (ISU_WAR_ROOM),
only assign a few users with the authorization for processing other
users' worklists

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message U6021 - The agent name &1 you have entered is different to your user &2 ?

  The SAP error message U6021 indicates a mismatch between the agent name you have entered and your user ID. This error typically occurs in scenarios where a user is trying to perform actions related to workflow or task assignments, and the system expects the agent name to match the user ID of the person executing the action.
  Cause:
  
  Mismatch in User ID: The agent name you are trying to use does not match your current user ID in the system.
  Incorrect Input: You may have entered the agent name incorrectly, leading to the mismatch.
  Authorization Issues: The user may not have the necessary authorizations to act on behalf of the specified agent.
  Configuration Issues: There may be issues in the workflow configuration or settings that are causing the mismatch.
  
  Solution:
  
  Verify User ID: Check your user ID and ensure that it matches the agent name you are trying to use. If you are supposed to act as a different agent, ensure that you have the correct permissions.
  Correct Input: Double-check the agent name you entered for any typographical errors.
  Use Your Own User ID: If the action requires you to use your own user ID, ensure that you are not trying to impersonate another user unless you have the necessary permissions.
  Check Authorizations: Ensure that you have the appropriate authorizations to perform the action you are attempting. You may need to contact your SAP administrator for assistance.
  Consult Documentation: Review any relevant SAP documentation or help files related to the specific transaction or workflow you are working with to ensure you are following the correct procedures.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Workflow Configuration: If you are involved in workflow management, review the configuration settings to ensure that agent assignments are set up correctly.
  User Management: Ensure that user roles and profiles are correctly assigned in the SAP system to avoid authorization issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.