How To Fix U6021 - The agent name &1 you have entered is different to your user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: U6 - Message Class for BRE

• Message number: 021

• Message text: The agent name &1 you have entered is different to your user &2

What causes this issue?

You have entered an agent name that is different to your user name for
this system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check your entry.

Procedure for System Administrators

In the table, register agent for manual corrections (ISU_WAR_ROOM),
only assign a few users with the authorization for processing other
users' worklists

Error message extract from SAP system. Copyright SAP SE.