How To Fix U6022 - Agent &1 is inactive

SAP Error Message - Details

• Message type: E = Error

• Message class: U6 - Message Class for BRE

• Message number: 022

• Message text: Agent &1 is inactive

What causes this issue?

You have entered an agent name that is not active at the moment.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your adminstrator so that the agent name can be reactivated.

Procedure for System Administrators

Adjust the table ISU_WAR_ROOM.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message U6022 - Agent &1 is inactive ?

  The SAP error message U6022, which states "Agent &1 is inactive," typically occurs in the context of background processing or job scheduling in SAP systems. This error indicates that the specified agent (which is responsible for executing background jobs) is not currently active or available to process jobs.
  Cause:
  
  Agent Inactivity: The most common cause is that the background processing agent (or server) is not running or has been stopped.
  Configuration Issues: There may be configuration issues in the SAP system that prevent the agent from being recognized as active.
  System Load: The system may be under heavy load, causing the agent to become inactive temporarily.
  Authorization Issues: The user or job may not have the necessary authorizations to execute the job, leading to the agent being marked as inactive.
  
  Solution:
  
  
  Check Agent Status:
  
  Go to transaction code SM37 (Job Monitoring) and check the status of the background jobs.
  Use transaction code SM61 to check the status of the background processing agents. Ensure that the agent is listed as active.
  
  
  
  Start the Agent:
  
  If the agent is inactive, you may need to start it. This can typically be done through transaction SM62 (Background Processing) or by restarting the SAP system.
  
  
  
  Review Configuration:
  
  Check the configuration settings for background processing in transaction RZ10 or RZ12 to ensure that the agents are properly configured.
  
  
  
  Check System Load:
  
  Monitor system performance and load. If the system is overloaded, consider optimizing job scheduling or increasing system resources.
  
  
  
  Authorization Check:
  
  Ensure that the user or job has the necessary authorizations to execute the background job. You can check this in transaction SU53 or by reviewing the user roles.
  
  
  
  Restart the SAP System:
  
  If the issue persists, consider restarting the SAP system, as this can sometimes resolve issues with inactive agents.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM37: Job Monitoring
  SM61: Background Processing Overview
  SM62: Background Processing
  RZ10: Profile Maintenance
  RZ12: Background Processing Configuration
  SU53: Authorization Check
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to background processing and agents.
  
  
  Documentation: Refer to SAP Help documentation for more detailed information on background processing and job scheduling.
  
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.