How To Fix TRUST067 - Cannot open PSE

SAP Error Message - Details

• Message type: E = Error

• Message class: TRUST - Certificate Management

• Message number: 067

• Message text: Cannot open PSE

What causes this issue?

The system cannot open the PSE. It is possible that an incorrect
password was specified.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Without the correct password, the PSE cannot be edited in the Trust
Manager. However, the system can still use the PSE. If you want to edit
the PSE m?chten, although the password is unknown, you must replace the
PSE. Note that the key of the old PSE will then be irrevocably lost.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TRUST067 - Cannot open PSE ?

  The SAP error message TRUST067: Cannot open PSE typically indicates an issue with the Personal Security Environment (PSE) in the SAP system. The PSE is used for managing digital certificates and keys, which are essential for secure communication in SAP systems.
  Causes:
  
  Missing or Corrupted PSE File: The PSE file may be missing or corrupted, preventing the system from accessing it.
  File Permissions: The user or the SAP instance may not have the necessary permissions to access the PSE file.
  Incorrect Configuration: The configuration settings for the PSE may be incorrect, leading to access issues.
  File Path Issues: The path to the PSE file may be incorrectly specified in the system settings.
  SAP Kernel Issues: There may be issues with the SAP kernel version that affect PSE handling.
  
  Solutions:
  
  
  Check PSE File Location:
  
  Verify that the PSE file exists in the expected directory. The default location for the PSE files is usually in the sec directory of the SAP instance (e.g., /usr/sap/<SID>/SYS/global/security).
  
  
  
  Check File Permissions:
  
  Ensure that the user running the SAP instance has the necessary permissions to read and write to the PSE file. You can check and modify permissions using Unix commands like ls -l and chmod.
  
  
  
  Recreate the PSE:
  
  If the PSE file is corrupted, you may need to recreate it. This can be done using the transaction code STRUST in the SAP GUI. You can create a new PSE by following these steps:
  
  Go to transaction STRUST.
  Select the appropriate PSE (e.g., SSL Client PSE).
  Use the "Create" or "Import" options to generate a new PSE.
  
  
  
  
  
  Check Configuration:
  
  Review the configuration settings in transaction STRUST to ensure that they are correct. Make sure that the PSE is properly configured for the intended use (e.g., SSL, SSO).
  
  
  
  Check SAP Kernel Version:
  
  Ensure that you are using a compatible version of the SAP kernel. If necessary, consider upgrading to a newer version that may have resolved related issues.
  
  
  
  Review SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that can resolve the issue.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  STRUST: Used for managing PSEs and certificates.
  SICF: Used for managing HTTP services, which may be relevant if the PSE is used for web services.
  
  
  
  Documentation: Refer to the SAP Help Portal for detailed documentation on security and PSE management.
  
  
  SAP Community: Engage with the SAP Community forums for additional insights and solutions from other users who may have encountered similar issues.
  
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.