How To Fix TRUST002 - Entry deleted from directory

SAP Error Message - Details

• Message type: E = Error

• Message class: TRUST - Certificate Management

• Message number: 002

• Message text: Entry deleted from directory

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TRUST002 - Entry deleted from directory ?

  The SAP error message TRUST002: Entry deleted from directory typically occurs in the context of SAP's trust management system, which is used for managing digital certificates and trust relationships between different systems. This error indicates that a specific entry (usually a certificate or a trust relationship) has been removed from the trust directory.
  Cause:
  
  Manual Deletion: The entry may have been manually deleted by a user or administrator.
  Expired Certificates: The certificate associated with the entry may have expired, leading to its automatic removal.
  System Configuration Changes: Changes in system configuration or trust relationships can lead to the deletion of certain entries.
  Transport Issues: If the trust configuration was transported from one system to another, it might not have been properly set up, leading to missing entries.
  
  Solution:
  
  
  Recreate the Entry: If the entry was deleted manually, you can recreate it by importing the necessary certificate or trust relationship again.
  
  Use transaction STRUST to manage the SSL certificates and trust relationships.
  Import the required certificate into the appropriate PSE (Personal Security Environment).
  
  
  
  Check for Expired Certificates: If the entry was deleted due to an expired certificate, ensure that you renew the certificate and import the new one into the trust directory.
  
  
  Review System Configuration: Check the system configuration to ensure that all necessary trust relationships are correctly defined and that there are no discrepancies.
  
  
  Transport Configuration: If the issue arose after a transport, verify that the transport included all necessary objects and that the target system is correctly configured to recognize the trust relationships.
  
  
  Consult Logs: Check the system logs for any additional error messages or warnings that might provide more context about why the entry was deleted.
  
  
  Documentation and Support: Refer to SAP documentation for trust management and consider reaching out to SAP support if the issue persists or if you need further assistance.
  
  
  Related Information:
  
  Transaction STRUST: This transaction is used to manage SSL certificates and trust relationships in SAP systems.
  PSE (Personal Security Environment): A PSE is a storage area for security-related data, including certificates and private keys.
  SAP Notes: Check for relevant SAP Notes that might address specific issues related to trust management and the TRUST002 error.
  
  By following these steps, you should be able to resolve the TRUST002 error and restore the necessary trust relationships in your SAP system.