How To Fix TRUST001 - Entry created in directory

SAP Error Message - Details

• Message type: E = Error

• Message class: TRUST - Certificate Management

• Message number: 001

• Message text: Entry created in directory

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TRUST001 - Entry created in directory ?

  The SAP error message TRUST001 typically indicates that there is an issue related to the trust relationship between the SAP system and the external system (like an external directory or a certificate authority). This error often arises in the context of Secure Network Communications (SNC) or when dealing with digital certificates.
  Cause:
  The error message TRUST001 usually occurs due to one of the following reasons:
  
  
  Missing or Incorrect Trust Entries: The trust relationship is not properly established, which means that the necessary entries in the trust store or directory are either missing or incorrectly configured.
  
  
  Expired or Invalid Certificates: The certificates used for establishing trust may have expired or may not be valid.
  
  
  Configuration Issues: There may be misconfigurations in the SNC settings or in the trust management settings.
  
  
  Directory Issues: If the system is trying to access a directory service (like LDAP) and cannot find the required entries, this error may occur.
  
  
  Solution:
  To resolve the TRUST001 error, you can follow these steps:
  
  
  Check Trust Entries:
  
  Go to transaction STRUST in the SAP GUI.
  Verify that the necessary trust entries are present and correctly configured.
  If entries are missing, you may need to create them by importing the required certificates.
  
  
  
  Validate Certificates:
  
  Ensure that the certificates used for the trust relationship are valid and not expired.
  If they are expired, you will need to renew or replace them.
  
  
  
  Review SNC Configuration:
  
  Check the SNC configuration in the SAP system to ensure that it is set up correctly.
  Make sure that the SNC parameters in the instance profile are correctly defined.
  
  
  
  Check Directory Access:
  
  If the error is related to a directory service, ensure that the SAP system has the necessary permissions to access the directory.
  Verify the connection settings to the directory service.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for detailed steps on managing trust relationships and certificates.
  
  
  
  System Logs:
  
  Check the system logs (transaction SM21) for any additional error messages that may provide more context about the issue.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  SNC (Secure Network Communications): A security framework that provides encryption and authentication for SAP systems.
  Trust Management: The process of managing digital certificates and trust relationships in SAP systems.
  STRUST Transaction: A transaction in SAP used to manage and maintain trust relationships and certificates.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.