How To Fix TN064 - No Support Packages were downloaded

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 064

• Message text: No Support Packages were downloaded

What causes this issue?

The selected Support Packages are already in the EPS inbox.

System Response

The Support Packages are not downloaded to your system.

How to fix this error?

To download the Support Packages again, proceed as follows:
Delete the Support Packages from the EPS inbox by choosing the
following from the initial screen in the Support Package Manager
(Transaction SPAM):
<LS>Environment</> -> <LS>EPS</> -> <LS>Goto</> -> <LS>Inbox</>.
Select the Support Packages (in the field <LS>Subject</>) and choose
<LS>Edit</> -> <LS>Delete</>.
Log on to SAPNet - R/3 Frontend and request the Support Packages again.
Call the Support Package Manager and choose <LS>Download</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TN064 - No Support Packages were downloaded ?

  The SAP error message TN064 ("No Support Packages were downloaded") typically occurs when the system is unable to find or download the necessary support packages during a support package update or installation process. This can happen for various reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  Network Issues: The system may not have a proper internet connection or may be unable to reach the SAP service marketplace.
  Incorrect Configuration: The configuration settings for the Software Update Manager (SUM) or the Maintenance Planner may be incorrect.
  Authorization Issues: The user may not have the necessary authorizations to download support packages.
  Missing or Incorrect S-user ID: The S-user ID used for downloading support packages may be missing or incorrect.
  SAP Service Marketplace Changes: Changes in the SAP service marketplace or the way support packages are accessed can lead to this error.
  Expired or Inactive S-user ID: The S-user ID may have expired or been deactivated.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the system has a stable internet connection and can access the SAP service marketplace.
  Verify Configuration: 
  
  Check the configuration settings in the Software Update Manager (SUM) and Maintenance Planner.
  Ensure that the correct system and client settings are in place.
  
  
  Check Authorizations: Ensure that the user account has the necessary authorizations to download support packages.
  Validate S-user ID: 
  
  Confirm that the S-user ID is valid and has the necessary permissions.
  If needed, create a new S-user ID or contact SAP support for assistance.
  
  
  Use the Correct Download Method: If you are using a manual download method, ensure that you are following the correct procedures as outlined in SAP documentation.
  Check SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Update SUM: Ensure that you are using the latest version of the Software Update Manager, as older versions may have bugs or compatibility issues.
  
  Related Information:
  
  SAP Support Portal: Access the SAP Support Portal for documentation, notes, and updates related to support packages.
  SAP Notes: Search for specific SAP Notes related to the TN064 error for detailed troubleshooting steps.
  SAP Community: Engage with the SAP Community for discussions and solutions shared by other users who may have encountered the same issue.
  Documentation: Refer to the official SAP documentation for guidance on using the Software Update Manager and downloading support packages.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.