How To Fix TN064 - No Support Packages were downloaded

TN064 - Overview

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 064

• Message text: No Support Packages were downloaded

What causes this issue?

The selected Support Packages are already in the EPS inbox.

System Response

The Support Packages are not downloaded to your system.

How to fix this error?

To download the Support Packages again, proceed as follows:
Delete the Support Packages from the EPS inbox by choosing the
following from the initial screen in the Support Package Manager
(Transaction SPAM):
<LS>Environment</> -> <LS>EPS</> -> <LS>Goto</> -> <LS>Inbox</>.
Select the Support Packages (in the field <LS>Subject</>) and choose
<LS>Edit</> -> <LS>Delete</>.
Log on to SAPNet - R/3 Frontend and request the Support Packages again.
Call the Support Package Manager and choose <LS>Download</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TN064 - No Support Packages were downloaded ?

  The SAP error message TN064 ("No Support Packages were downloaded") typically occurs when the system is unable to find or download the necessary support packages during a support package update or installation process. This can happen for various reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  Network Issues: The system may not have a proper internet connection or may be unable to reach the SAP service marketplace.
  Incorrect Configuration: The configuration settings for the Software Update Manager (SUM) or the Maintenance Planner may be incorrect.
  Authorization Issues: The user may not have the necessary authorizations to download support packages.
  Missing or Incorrect S-user ID: The S-user ID used for downloading support packages may be missing or incorrect.
  SAP Service Marketplace Changes: Changes in the SAP service marketplace or the way support packages are accessed can lead to this error.
  Expired or Inactive S-user ID: The S-user ID may have expired or been deactivated.
  
  Solutions:
  
  Check