How To Fix TN062 - User SAP* may not import Support Packages


TN062 - Overview

  • Message type: E = Error

  • Message class: TN - Support Package Manager (SPAM) Messages

  • Message number: 062

  • Message text: User SAP* may not import Support Packages

  • Show details Hide details
  • What causes this issue?

    Before a Support Package is imported, a backup copy is created. A
    request needs to be created for this. The user SAP* cannot create
    requests.

    System Response

    The function terminates.

    How to fix this error?

    Log on under a user other than SAP*.

    Error message extract from SAP system. Copyright SAP SE.


Smart SAP Assistant

  • What is the cause and solution for SAP error message TN062 - User SAP* may not import Support Packages ?
    The SAP error message TN062 indicates that the user "SAP*" is not authorized to import support packages. This is a security measure in SAP systems to prevent unauthorized access and changes to the system.
    
    Cause: User Authorization: The user "SAP*" is a default user in SAP systems, and for security reasons, it is restricted from performing certain actions, including importing support packages. Profile Restrictions: The user may not have the necessary authorizations or roles assigned to perform the import of support packages. System Configuration: The system may be configured to restrict certain actions to specific users or roles.
    Solution: Use a Different User: Instead of using the "SAP*" user, log in with a user that has the appropriate authorizations to import support packages. Typically, this would be a user with the role of a Basis administrator or a user with the necessary authorizations. Check Authorizations: If you need to use a specific user, ensure that the user

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