How To Fix TN062 - User SAP* may not import Support Packages

TN062 - Overview

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 062

• Message text: User SAP* may not import Support Packages

What causes this issue?

Before a Support Package is imported, a backup copy is created. A
request needs to be created for this. The user SAP* cannot create
requests.

System Response

The function terminates.

How to fix this error?

Log on under a user other than SAP*.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TN062 - User SAP* may not import Support Packages ?

  The SAP error message TN062 indicates that the user "SAP*" is not authorized to import support packages. This is a security measure in SAP systems to prevent unauthorized access and changes to the system.
  
  Cause:
  
  User Authorization: The user "SAP*" is a default user in SAP systems, and for security reasons, it is restricted from performing certain actions, including importing support packages.
  Profile Restrictions: The user may not have the necessary authorizations or roles assigned to perform the import of support packages.
  System Configuration: The system may be configured to restrict certain actions to specific users or roles.
  
  
  Solution:
  
  
  Use a Different User: Instead of using the "SAP*" user, log in with a user that has the appropriate authorizations to import support packages. Typically, this would be a user with the role of a Basis administrator or a user with the necessary authorizations.
  
  
  Check Authorizations: If you need to use a specific user, ensure that the user