How To Fix TN062 - User SAP* may not import Support Packages

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 062

• Message text: User SAP* may not import Support Packages

What causes this issue?

Before a Support Package is imported, a backup copy is created. A
request needs to be created for this. The user SAP* cannot create
requests.

System Response

The function terminates.

How to fix this error?

Log on under a user other than SAP*.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TN062 - User SAP* may not import Support Packages ?

  The SAP error message TN062 indicates that the user "SAP*" is not authorized to import support packages. This is a security measure in SAP systems to prevent unauthorized access and changes to the system.
  Cause:
  
  User Authorization: The user "SAP*" is a default user in SAP systems, and for security reasons, it is restricted from performing certain actions, including importing support packages.
  Profile Restrictions: The user may not have the necessary authorizations or roles assigned to perform the import of support packages.
  System Configuration: The system may be configured to restrict certain actions to specific users or roles.
  
  Solution:
  
  
  Use a Different User: Instead of using the "SAP*" user, log in with a user that has the appropriate authorizations to import support packages. Typically, this would be a user with the role of a Basis administrator or a user with the necessary authorizations.
  
  
  Check Authorizations: If you need to use a specific user, ensure that the user has the necessary authorizations. You can do this by:
  
  Checking the user's roles and profiles in transaction SU01.
  Ensuring that the user has the necessary authorizations for the transaction SPAM (Support Package Manager) or SAINT (Add-On Installation Tool).
  
  
  
  Adjust User Roles: If you are an administrator, you can assign the necessary roles to the user. Common roles that may be required include:
  
  SAP_ALL (for full access, but use with caution)
  Specific roles related to support package management.
  
  
  
  Use Transaction Codes: Use transaction codes like SPAM or SAINT with a user that has the appropriate authorizations to perform the import.
  
  
  Consult Documentation: Refer to SAP documentation or your organization's SAP security policies for more information on user roles and authorizations.
  
  
  Related Information:
  
  SAP Notes: Check for relevant SAP Notes that may provide additional context or updates regarding this error message.
  Security Best Practices: Always follow security best practices when assigning roles and authorizations to users, especially with powerful roles like SAP_ALL.
  System Logs: Review system logs for any additional information related to the error, which may help in troubleshooting.
  
  By following these steps, you should be able to resolve the TN062 error and successfully import support packages in your SAP system.