How To Fix TD458 - Error while sending fax with SO_OBJECT_SEND, return code &

SAP Error Message - Details

• Message type: E = Error

• Message class: TD - SAPscript: Text editor, composer, forms, styles and fonts

• Message number: 458

• Message text: Error while sending fax with SO_OBJECT_SEND, return code &

What causes this issue?

An error occurred while a SAPscript document intended for a fax request
was being transferred to SAPoffice (via function SO_OBJECT_SEND).

System Response

Fax processing in SAPscript was canceled.

How to fix this error?

The return code given refers to an error in SO_OBJECT_SEND. Please
check the parameters for calling SAPscript from the application (fax/
telephone number, country key) and the configuration for fax processing
within SAPoffice.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TD458 - Error while sending fax with SO_OBJECT_SEND, return code & ?

  The SAP error message TD458, which indicates an error while sending a fax using the function SO_OBJECT_SEND, typically arises due to issues in the configuration or setup of the fax sending process in SAP. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Incorrect Configuration: The fax server or the communication settings may not be properly configured in the SAP system.
  Missing or Incorrect Fax Number: The recipient's fax number may be missing, incorrectly formatted, or not present in the master data.
  Network Issues: There may be network connectivity issues between the SAP system and the fax server.
  Authorization Issues: The user may not have the necessary authorizations to send faxes.
  SAP Notes: There may be known issues or bugs that have been addressed in SAP Notes that are not applied to your system.
  
  Solutions:
  
  
  Check Configuration:
  
  Ensure that the fax server is correctly configured in transaction SPAD (Spool Administration).
  Verify that the output device for fax is set up correctly and is active.
  
  
  
  Validate Fax Number:
  
  Check the recipient's fax number in the relevant master data (e.g., customer/vendor master records).
  Ensure that the fax number is in the correct format and includes any necessary prefixes.
  
  
  
  Network Connectivity:
  
  Test the network connection to the fax server to ensure that it is reachable from the SAP system.
  Check firewall settings or any network policies that might block communication.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to send faxes. This can be checked in transaction SU01 (User Maintenance).
  
  
  
  Review SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error. Apply any necessary updates or patches.
  
  
  
  Check Logs:
  
  Review the application logs (transaction SLG1) for more detailed error messages that can provide additional context for the issue.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SOST: Send Requests (to check the status of sent faxes)
  SLG1: Application Log
  
  
  
  SAP Notes: Regularly check the SAP Support Portal for any updates or notes related to fax sending issues.
  
  
  Documentation: Refer to the SAP documentation for the specific version you are using for detailed configuration steps related to fax sending.
  
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.