How To Fix TD375 - Printer driver & requires scaling with font height 000

SAP Error Message - Details

• Message type: E = Error

• Message class: TD - SAPscript: Text editor, composer, forms, styles and fonts

• Message number: 375

• Message text: Printer driver & requires scaling with font height 000

What causes this issue?

You have created a print font with font size 000. The font size value
000 implies a scalable font (that is, a font that can be scaled to any
size you desire). The SAPscript print driver assigned to your type of
printer requires that you enable the "Scalable font" attribute when
using these kind of fonts.

System Response

The system displays an error message.

How to fix this error?

Switch on the "Scalable font" attribute.
Certain other types of print drivers allow you use a font size value of
000 without having enabled the "Scalable font" attribute. This is
supposed to allow you to define printer types in the current release
that also function correctly in Release 3.x (the "Scalable font"
attribute was not yet available then). This, unfortunately, is not
possible with the SAPscript print driver that you are currently using.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TD375 - Printer driver & requires scaling with font height 000 ?

  The SAP error message TD375, which states "Printer driver & requires scaling with font height 000," typically occurs when there is a mismatch or misconfiguration in the printer settings or the printer driver being used in the SAP system. This error can arise in various scenarios, such as when printing forms, reports, or documents.
  Cause:
  
  Incorrect Printer Driver: The printer driver configured in SAP may not be compatible with the printer being used, or it may not support the required font scaling.
  Font Configuration: The font height specified in the print settings may be set to zero or an invalid value, leading to the error.
  SAP Script or Smart Forms Issues: If you are using SAPscript or Smart Forms, there may be issues with the form design or the way fonts are defined.
  Printer Settings: The physical printer settings may not match the configurations set in SAP, leading to discrepancies in how documents are printed.
  
  Solution:
  
  
  Check Printer Driver:
  
  Ensure that the correct printer driver is installed and configured in SAP. You can do this by going to the transaction SPAD (Spool Administration) and checking the printer settings.
  If necessary, update or reinstall the printer driver to ensure compatibility.
  
  
  
  Verify Font Settings:
  
  Check the font settings in the SAPscript or Smart Forms. Make sure that the font height is set to a valid value (greater than zero).
  If you are using a custom form, review the font settings in the form layout.
  
  
  
  Adjust Printer Configuration:
  
  In SPAD, check the configuration of the printer and ensure that it matches the expected settings for the documents you are trying to print.
  Make sure that the printer is set to support the required font types and sizes.
  
  
  
  Test Printing:
  
  After making changes, perform a test print to see if the issue is resolved. You can use the transaction SP01 to check the spool requests and see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to printer configuration and troubleshooting for additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SP01: Spool Request Overview
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to printer drivers and font settings.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the TD375 error and ensure that your printing functions correctly within the SAP environment.