How To Fix T5602 - Statistical data not uploaded from server &1 as no stats. server exists

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 602

• Message text: Statistical data not uploaded from server &1 as no stats. server exists

What causes this issue?

Server &V1& is not selected as a statistics server in SAPphone system
administration (transaction SPHB). Therefore, no statistical data is
requested from this server.

System Response

No statistical data is requested from server &V1&.

How to fix this error?

If you want to request statistical data from server &V1&, ask your
system administrator to select the server as a statistics server. A
connection test may have to be carried out first.
Note that a server should only be selected as a statistics server if
the corresponding external gateway supports the statistics upload
function.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5602 - Statistical data not uploaded from server &1 as no stats. server exists ?

  The SAP error message "T5602 Statistical data not uploaded from server &1 as no stats. server exists" typically indicates that the system is unable to upload statistical data from a specified server because it cannot find a corresponding statistical server configuration. This error is often encountered in the context of SAP's Human Capital Management (HCM) module, particularly in relation to time management and payroll processing.
  Cause:
  
  Missing Configuration: The statistical server that is supposed to handle the data upload is not configured in the system.
  Incorrect Server Name: The server name specified in the error message may be incorrect or not recognized by the system.
  System Settings: The settings in the SAP system may not be properly configured to allow for statistical data uploads.
  Authorization Issues: There may be authorization issues preventing the system from accessing the statistical server.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings for statistical servers in your SAP system. This can typically be found in the IMG (Implementation Guide) under the relevant module (e.g., HCM).
  Ensure that the statistical server is correctly defined and active.
  
  
  
  Verify Server Name:
  
  Check the server name mentioned in the error message. Ensure that it matches the configuration in the system.
  If the server name is incorrect, update it to the correct one.
  
  
  
  Review System Settings:
  
  Ensure that all necessary settings for statistical data uploads are correctly configured. This may include checking the relevant parameters in transaction codes like SPRO or SM30.
  
  
  
  Check Authorizations:
  
  Verify that the user or process attempting to perform the upload has the necessary authorizations to access the statistical server.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to statistical data uploads for any additional troubleshooting steps or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide specific notes or patches that address the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SPRO (Customizing), and SE80 (Object Navigator) for troubleshooting.
  SAP Notes: Search for SAP Notes related to the error message for any patches or updates that may resolve the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the T5602 error in your SAP system.