How To Fix T5601 - Statistical data not uploaded from server &1 as server not active

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 601

• Message text: Statistical data not uploaded from server &1 as server not active

What causes this issue?

Server &V1& is not activated in SAPphone system administration
(transaction SPHB). Therefore, no statistical data is requested from
this server.

System Response

No statistical data is requested from server &V1&.

How to fix this error?

If you want to request statistical data from server &V1&, ask your
system administrator to activate this server. A connection test may
have to be carried out first.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5601 - Statistical data not uploaded from server &1 as server not active ?

  The SAP error message T5601, which states "Statistical data not uploaded from server &1 as server not active," typically indicates that the system is unable to upload statistical data from a specified server because that server is not currently active or reachable. This can occur in various contexts, such as when dealing with SAP's Human Capital Management (HCM) module or other areas where statistical data is collected and processed.
  Causes:
  
  Server Inactivity: The specified server (&1) is not running or has been shut down.
  Network Issues: There may be network connectivity problems preventing communication with the server.
  Configuration Issues: The server may not be properly configured in the SAP system, leading to it being marked as inactive.
  Authorization Issues: The user or process attempting to access the server may not have the necessary permissions.
  System Errors: There could be underlying system errors or misconfigurations that are causing the server to be marked as inactive.
  
  Solutions:
  
  Check Server Status: Verify that the server specified in the error message is up and running. You can do this by checking the server logs or using monitoring tools.
  Network Connectivity: Ensure that there are no network issues preventing access to the server. This may involve checking firewalls, routers, and other network components.
  Configuration Review: Review the configuration settings for the server in the SAP system. Ensure that it is correctly set up and marked as active.
  User Permissions: Check the user permissions and roles to ensure that the user or process has the necessary access rights to communicate with the server.
  SAP Notes: Look for relevant SAP Notes or patches that may address this specific error. SAP frequently releases updates that can resolve known issues.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Restart Services: If applicable, try restarting the server or the relevant services to see if that resolves the issue.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on server configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Technical Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with the error message and any relevant logs or configurations.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the T5601 error message in SAP.