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How To Fix T5197 - Last number deleted, connection to ANI cannot be saved


SAP Error Message - Details

  • Message type: E = Error

  • Message class: T5 - SAPphone: Messages for telephony

  • Message number: 197

  • Message text: Last number deleted, connection to ANI cannot be saved

  • Show details Hide details
  • What causes this issue?

    C

    System Response

    The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

    How to fix this error?

    Procedure for System Administrators


    Error message extract from SAP system. Copyright SAP SE.


Smart SAP Assistant

  • What is the cause and solution for SAP error message T5197 - Last number deleted, connection to ANI cannot be saved ?

    The SAP error message T5197, "Last number deleted, connection to ANI cannot be saved," typically occurs in the context of the SAP system when there is an issue with the configuration or data related to the Automatic Number Identification (ANI) feature. This feature is often used in telecommunications or call center environments to manage and track incoming calls.

    Cause:

    1. Missing Configuration: The error may arise if the necessary configuration for ANI is incomplete or missing. This could include settings related to the telecommunication system or the specific parameters for ANI.
    2. Data Integrity Issues: If the last number or connection data has been deleted or is not properly maintained in the system, it can lead to this error.
    3. User Permissions: Insufficient permissions for the user trying to save the connection can also trigger this error.
    4. System Bugs: Occasionally, bugs or inconsistencies in the SAP system can lead to unexpected errors.

    Solution:

    1. Check Configuration: Ensure that the ANI configuration is complete and correct. This includes verifying that all necessary parameters are set up in the SAP system.
    2. Data Validation: Review the data related to the last number and ensure that it has not been deleted or corrupted. If it has been deleted, you may need to restore it from a backup or re-enter the necessary information.
    3. User Permissions: Verify that the user has the appropriate permissions to save changes related to ANI. If not, adjust the user roles or permissions accordingly.
    4. System Updates: Check for any available updates or patches for your SAP system that may address known bugs related to this error.
    5. Consult Documentation: Refer to SAP documentation or support resources for specific guidance related to ANI and the error message T5197.
    6. Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.

    Related Information:

    • SAP Notes: Look for relevant SAP Notes that may provide additional insights or fixes related to this error.
    • Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
    • System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.

    By following these steps, you should be able to diagnose and resolve the error message T5197 in your SAP system.

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