How To Fix T5197 - Last number deleted, connection to ANI cannot be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 197

• Message text: Last number deleted, connection to ANI cannot be saved

What causes this issue?

C

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5197 - Last number deleted, connection to ANI cannot be saved ?

  The SAP error message T5197, "Last number deleted, connection to ANI cannot be saved," typically occurs in the context of the SAP system when there is an issue with the configuration or data related to the Automatic Number Identification (ANI) feature. This feature is often used in telecommunications or call center environments to manage and track incoming calls.
  
  Cause:
  
  Missing Configuration: The error may arise if the necessary configuration for ANI is incomplete or missing. This could include settings related to the telecommunication system or the specific parameters for ANI.
  Data Integrity Issues: If the last number or connection data has been deleted or is not properly maintained in the system, it can lead to this error.
  User Permissions: Insufficient permissions for the user trying to save the connection can also trigger this error.
  System Bugs: Occasionally, bugs or inconsistencies in the SAP system can lead to unexpected errors.
  
  
  Solution:
  
  Check Configuration: Ensure that the ANI configuration