How To Fix T5183 - Configuration error: Work center invalid for user &1 (long text)

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 183

• Message text: Configuration error: Work center invalid for user &1 (long text)

What causes this issue?

In order to be able to process the incoming call correctly, either work
center data must already be stored with the server &V2& in the memory or
there must be no data at all stored in the memory (the data are read
when logging on to the SAP system in dialog from the SAPphone
configuration and stored in the memory). In this case, data were found
in the memory but the server stored there does not correspond to the
current server &V2&.

System Response

The call was not reported in the SAP system.

How to fix this error?

If user &V1& is your user, check your work center settings in
<DS:TRAN.SPHA>SAPphone: Work center settings</>. If necessary, perform a
connection test in the transaction.

Procedure for System Administrators

If user &V1& is an RFC user, then one user is probably used by several
telephony servers for logging on to the SAP system. This is not allowed.
In a central installation each telephony server must have a separate
user.

Error message extract from SAP system. Copyright SAP SE.