How To Fix T5183 - Configuration error: Work center invalid for user &1 (long text)

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 183

• Message text: Configuration error: Work center invalid for user &1 (long text)

What causes this issue?

In order to be able to process the incoming call correctly, either work
center data must already be stored with the server &V2& in the memory or
there must be no data at all stored in the memory (the data are read
when logging on to the SAP system in dialog from the SAPphone
configuration and stored in the memory). In this case, data were found
in the memory but the server stored there does not correspond to the
current server &V2&.

System Response

The call was not reported in the SAP system.

How to fix this error?

If user &V1& is your user, check your work center settings in
<DS:TRAN.SPHA>SAPphone: Work center settings</>. If necessary, perform a
connection test in the transaction.

Procedure for System Administrators

If user &V1& is an RFC user, then one user is probably used by several
telephony servers for logging on to the SAP system. This is not allowed.
In a central installation each telephony server must have a separate
user.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5183 - Configuration error: Work center invalid for user &1 (long text) ?

  The SAP error message T5183, which states "Configuration error: Work center invalid for user &1," typically occurs when there is an issue with the assignment of work centers to users in the SAP system. This error can arise in various contexts, such as during production planning, order processing, or when trying to access specific functionalities related to work centers.
  Cause:
  
  User Assignment: The user attempting to access the work center may not have the necessary authorizations or may not be assigned to the work center in the system.
  Work Center Configuration: The work center itself may not be properly configured or may have been marked as inactive.
  Plant Assignment: The work center may not be assigned to the plant that the user is trying to access.
  User Profile: The user profile may not include the necessary roles or permissions to access the work center.
  Data Consistency: There may be inconsistencies in the master data related to the work center or the user.
  
  Solution:
  
  
  Check User Assignment:
  
  Verify that the user is assigned to the correct work center. This can be done in the work center configuration settings (Transaction code: CR01/CR02).
  Ensure that the user has the necessary authorizations to access the work center.
  
  
  
  Review Work Center Configuration:
  
  Check the status of the work center to ensure it is active and properly configured.
  Ensure that the work center is assigned to the correct plant.
  
  
  
  User Roles and Authorizations:
  
  Review the user roles and authorizations in the user profile (Transaction code: SU01).
  Make sure that the user has the necessary roles that include access to the work center.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the master data related to the work center and the user.
  Use transaction codes like SE16 or SE11 to check the relevant tables for any inconsistencies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details related to the configuration of work centers and user assignments.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: CR01 (Create Work Center), CR02 (Change Work Center), SU01 (User Maintenance), SU53 (Authorization Check).
  Tables: Work center data is typically stored in tables like CRHD (Work Center Header) and CRCA (Work Center Capacity).
  Authorization Objects: Check for relevant authorization objects that may restrict access to work centers.
  
  By following these steps, you should be able to identify and resolve the cause of the T5183 error in SAP.