How To Fix T5181 - Select an active call and a call on hold

T5181 - Overview

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 181

• Message text: Select an active call and a call on hold

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message T5181 - Select an active call and a call on hold ?

  The SAP error message T5181, which states "Select an active call and a call on hold," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with the call management functionality. This error indicates that the system requires the user to select both an active call and a call that is currently on hold in order to proceed with a certain action, such as transferring or merging calls.
  
  Cause:
  
  Incorrect Call Selection: The user may not have selected the appropriate calls. The system expects one active call and one call on hold.
  User Interface Navigation: The user may be navigating through the call management interface incorrectly, leading to the selection of calls that do not meet the criteria.
  System Configuration: There may be configuration settings in the CRM system that dictate how calls are managed, which could lead to this error if not set up correctly.
  
  
  Solution:
  
  
  Select the Correct