How To Fix T5181 - Select an active call and a call on hold

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 181

• Message text: Select an active call and a call on hold

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message T5181 - Select an active call and a call on hold ?

  The SAP error message T5181, which states "Select an active call and a call on hold," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with the call management functionality. This error indicates that the system requires the user to select both an active call and a call that is currently on hold in order to proceed with a certain action, such as transferring or merging calls.
  Cause:
  
  Incorrect Call Selection: The user may not have selected the appropriate calls. The system expects one active call and one call on hold.
  User Interface Navigation: The user may be navigating through the call management interface incorrectly, leading to the selection of calls that do not meet the criteria.
  System Configuration: There may be configuration settings in the CRM system that dictate how calls are managed, which could lead to this error if not set up correctly.
  
  Solution:
  
  
  Select the Correct Calls:
  
  Ensure that you have one active call selected and one call that is on hold. You can usually identify the status of calls in the call management interface.
  If you are unsure which calls are active or on hold, check the call list or call overview screen to confirm their statuses.
  
  
  
  Review Call Management Process:
  
  Familiarize yourself with the call management process in SAP CRM. Ensure you understand how to properly select and manage calls.
  If you are trying to perform a specific action (like transferring a call), make sure you are following the correct steps as outlined in your organization's procedures.
  
  
  
  Check System Configuration:
  
  If the issue persists, consult with your SAP administrator or IT support team to review the system configuration related to call management. There may be settings that need adjustment to allow for the desired functionality.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on call management and troubleshooting common errors.
  
  
  
  Related Information:
  
  SAP Notes and Knowledge Base Articles: Check SAP's support portal for any notes or articles related to error T5181. There may be specific patches or updates that address this issue.
  User Training: If this error is common among users, consider providing additional training on the call management features of SAP CRM to ensure users are familiar with the correct processes.
  Community Forums: Engage with SAP community forums or user groups where you can share experiences and solutions with other SAP users who may have encountered the same issue.
  
  By following these steps, you should be able to resolve the T5181 error and continue with your call management tasks in SAP CRM.