How To Fix T5100 - No area code can be selected - no telephony server maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 100

• Message text: No area code can be selected - no telephony server maintained

What causes this issue?

You can only select an area code which is assigned to a telephony server
maintained in the SAP system. However, no servers are currently
maintained in the system.

System Response

You cannot enter an area code. You can enter your extension number. Your
work center settings will then be saved in incomplete form and can be
completed at a later date by selecting 'SAPphone -> Settings
(extended)'.

How to fix this error?

Inform your system administrator and ask for a telephony server to be
created.

Procedure for System Administrators

Call SAPphone system administration to create a telephony server.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5100 - No area code can be selected - no telephony server maintained ?

  The SAP error message T5100, "No area code can be selected - no telephony server maintained," typically occurs in the context of SAP's telephony integration, particularly when using the SAP Business Communication Services (BCS) or similar telephony solutions. This error indicates that the system is unable to find a valid telephony server configuration to process the area code for dialing.
  Cause:
  
  Missing Telephony Server Configuration: The most common cause of this error is that the telephony server has not been configured in the SAP system. This means that the system does not know which telephony server to use for making calls.
  Incorrect Area Code Settings: If the area code settings are not properly defined or if the area code does not match any configured telephony server, this error can occur.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the telephony server settings.
  
  Solution:
  
  
  Configure Telephony Server:
  
  Go to the SAP transaction code SPRO (SAP Reference IMG).
  Navigate to Integration with Other SAP Components > Telephony Integration > Define Telephony Server.
  Ensure that a telephony server is defined and properly configured. You may need to enter details such as the server type, host name, and port.
  
  
  
  Check Area Code Settings:
  
  In the same configuration area, check the settings for area codes. Ensure that the area codes you are trying to use are correctly defined and associated with the telephony server.
  You can also check the transaction SICF to ensure that the necessary services for telephony are activated.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to access telephony functions. This can be checked in the user profile or by consulting with your SAP security team.
  
  
  
  Testing:
  
  After making the necessary configurations, test the telephony functionality to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal for detailed documentation on telephony integration and configuration.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or provide additional guidance related to telephony integration.
  Support: If the issue persists after configuration, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the T5100 error and successfully configure telephony integration in your SAP system.