How To Fix T5075 - Telephony server &1 does not exist in system

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 075

• Message text: Telephony server &1 does not exist in system

What causes this issue?

Server &V1& is assigned to the work center. However, this server is
either maintained incorrectly or does not exist for this client.

How to fix this error?

If the server is listed in the input help but the message 'Server does
not exist' is still displayed, the following problem may exist:
The server data is saved and distributed in several tables. The server
may exist in one table but not in another (e.g. the data was deleted
during SAPconnect Customizing). Proceed as follows:
Check the Customizing settings for the telephony server (Client-wide ->
Telephony server settings -> Create and maintain telephony server). If
the server does not exist, create the server.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5075 - Telephony server &1 does not exist in system ?

  The SAP error message T5075, which states "Telephony server &1 does not exist in system," typically occurs in the context of SAP's integration with telephony systems, such as SAP CRM or SAP Business Communication Management (BCM). This error indicates that the system is unable to find the specified telephony server, which is necessary for telephony functions.
  Cause:
  
  Incorrect Configuration: The telephony server may not be correctly configured in the SAP system. This could be due to missing entries in the configuration tables or incorrect settings.
  Server Not Registered: The telephony server may not be registered in the SAP system, meaning it has not been set up or activated properly.
  Network Issues: There may be network connectivity issues preventing the SAP system from communicating with the telephony server.
  Authorization Issues: The user may not have the necessary authorizations to access the telephony server.
  Typographical Errors: There could be a typographical error in the server name or ID being referenced.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the transaction code SPRO and navigate to the telephony integration settings.
  Ensure that the telephony server is correctly configured and that all necessary parameters are set.
  
  
  
  Verify Server Registration:
  
  Check if the telephony server is registered in the system. You can do this by using transaction SICF to see if the telephony service is active.
  If the server is not listed, you may need to register it.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing communication between the SAP system and the telephony server.
  Test connectivity using tools like ping or telnet to check if the server is reachable.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access the telephony server. This can be done by checking the user roles and authorizations in transaction SU01.
  
  
  
  Correct Typographical Errors:
  
  Double-check the server name or ID being used in the configuration or in the transaction where the error occurs. Ensure there are no typos.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for telephony integration for any specific configuration steps or requirements that may have been missed.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to telephony integration. You can search for relevant notes in the SAP Support Portal.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Logs and Traces: Review system logs and traces (using transaction SLG1 for application logs) to gather more information about the error and its context.
  
  By following these steps, you should be able to identify and resolve the issue related to the T5075 error message in your SAP system.