How To Fix T5058 - No version specified for telephony server: Test connection (SPHB)

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 058

• Message text: No version specified for telephony server: Test connection (SPHB)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message T5058 - No version specified for telephony server: Test connection (SPHB) ?

  The SAP error message T5058, which states "No version specified for telephony server: Test connection (SPHB)," typically occurs in the context of SAP's integration with telephony systems, particularly when using the SAP Business Communication Management (BCM) or SAP Contact Center (CC) solutions. This error indicates that the system is unable to find a specified version for the telephony server during a connection test.
  Causes:
  
  Configuration Issues: The telephony server may not be properly configured in the SAP system. This could include missing or incorrect entries in the configuration settings.
  Version Not Specified: The version of the telephony server may not have been specified in the configuration, leading to the error.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the telephony server.
  Authorization Issues: The user may not have the necessary authorizations to access the telephony server or perform the connection test.
  Telephony Server Down: The telephony server itself may be down or not responding.
  
  Solutions:
  
  
  Check Configuration:
  
  Go to the configuration settings for the telephony server in SAP (transaction code SPHB).
  Ensure that the telephony server is correctly configured, including specifying the version.
  Verify that all required fields are filled out correctly.
  
  
  
  Specify Version:
  
  If the version of the telephony server is not specified, add the appropriate version in the configuration settings.
  
  
  
  Test Network Connectivity:
  
  Ensure that the SAP system can reach the telephony server. You can use tools like ping or telnet to check connectivity.
  Check firewall settings to ensure that they are not blocking the connection.
  
  
  
  Check User Authorizations:
  
  Verify that the user performing the connection test has the necessary authorizations to access the telephony server.
  
  
  
  Check Telephony Server Status:
  
  Ensure that the telephony server is up and running. If it is down, restart the server or contact the system administrator.
  
  
  
  Review Logs:
  
  Check the SAP application logs (transaction code SLG1) for any additional error messages or details that could provide more context about the issue.
  
  
  
  Related Information:
  
  Documentation: Refer to the official SAP documentation for the specific telephony integration you are using (e.g., SAP BCM or SAP CC) for detailed configuration steps.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.