How To Fix T5023 - SAPphone &1: OLE error (&2 (0x&3))

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 023

• Message text: SAPphone &1: OLE error (&2 (0x&3))

What causes this issue?

The SAPphone TAPI client could not be found on the telephony server.
There are a number of possible causes:
The client is not installed
The registry entry refers to the wrong directory. The entry is called
'SAPphone TAPI Client' and must contain a parameter 'LocalServer' which
specifies the path name and program name for the SAPphone TAPI client.
(Example: LocalServer=c:\sapphone\sphtapic.exe)

System Response

Function canceled.

How to fix this error?

Please check whether the TAPI client is installed and if the registry
entry is correct.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5023 - SAPphone &1: OLE error (&2 (0x&3)) ?

  The SAP error message T5023, which indicates an OLE error related to SAPphone, typically occurs when there is an issue with the integration between SAP and the OLE (Object Linking and Embedding) automation interface. This error can arise due to various reasons, including configuration issues, missing components, or problems with the underlying OLE automation setup.
  Causes:
  
  Configuration Issues: Incorrect settings in the SAPphone configuration can lead to OLE errors.
  Missing or Corrupted Components: Required OLE components or libraries may be missing or corrupted.
  Permissions Issues: Insufficient permissions for the user or the application trying to access OLE objects.
  Compatibility Issues: The version of SAP or the OLE automation server may not be compatible with the operating system or other installed software.
  Network Issues: If SAPphone is trying to connect to a remote service, network issues could cause OLE errors.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for SAPphone. Ensure that all parameters are correctly set up.
  Reinstall Components: If any OLE components are missing or corrupted, reinstall them. This may involve reinstalling SAPphone or related software.
  Check Permissions: Ensure that the user has the necessary permissions to access the OLE objects. This may involve adjusting user roles or permissions in the operating system or SAP.
  Update Software: Ensure that you are using compatible versions of SAP, the OLE automation server, and the operating system. Update any outdated software.
  Test Network Connectivity: If the error is related to network access, check the network connection and ensure that the required services are reachable.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for SAPphone and OLE automation for detailed configuration and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Technical Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with the full error message and context for better troubleshooting.
  
  By following these steps, you should be able to diagnose and resolve the T5023 SAPphone OLE error.