How To Fix T5022 - The call could not be initialized (0x&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 022

• Message text: The call could not be initialized (0x&1)

What causes this issue?

The TAPI function lineMakeCall has been canceled due to an error. The
error code can be found in the error message as a hexadecimal number.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

There are a number of possible causes:
invalid or blocked telephone number, insufficient disk capacity for an
additional call, etc.
In certain cases, the problem may only be temporary and a subsequent
attempt will be successful.
Common error codes:
0x8000004B - no free line available, terminate all current calls

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5022 - The call could not be initialized (0x&1) ?

  The SAP error message T5022, which states "The call could not be initialized (0x&1)," typically indicates an issue with the communication between the SAP system and an external application or service. This error can occur in various contexts, such as when trying to execute a function module, calling a transaction, or interfacing with external systems.
  Possible Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the external service or application.
  Configuration Errors: Incorrect configuration settings in the SAP system or the external application can lead to this error.
  Authorization Issues: The user or service account may not have the necessary permissions to perform the action.
  System Resource Limitations: Insufficient system resources (like memory or processing power) can prevent the call from being initialized.
  Version Compatibility: There may be compatibility issues between different versions of SAP and the external application.
  Incorrect Parameters: The parameters being passed to the function or transaction may be incorrect or incomplete.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the SAP system and the external application. You can use tools like ping or traceroute to diagnose network issues.
  Review Configuration Settings: Verify the configuration settings in both the SAP system and the external application. Ensure that all necessary parameters are correctly set.
  Check User Authorizations: Ensure that the user or service account has the necessary authorizations to perform the action. You can check this in the SAP user management (transaction SU01).
  Monitor System Resources: Check the system resources on the SAP server. If resources are low, consider optimizing the system or increasing the resources available.
  Compatibility Check: Ensure that the versions of SAP and the external application are compatible. If there are known issues, consider applying patches or updates.
  Parameter Validation: Review the parameters being passed to the function or transaction. Ensure they are valid and meet the expected format and requirements.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. SAP Notes often contain patches, workarounds, or additional troubleshooting steps.
  Transaction Logs: Review transaction logs or system logs (using transaction SM21) for any additional error messages or warnings that may provide more context.
  Debugging: If you have access to the development environment, consider debugging the function module or transaction to identify where the initialization fails.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.