How To Fix T5020 - Error while converting telephone number (Sy-Subrc=&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 020

• Message text: Error while converting telephone number (Sy-Subrc=&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5020 - Error while converting telephone number (Sy-Subrc=&1) ?

  The SAP error message T5020, which states "Error while converting telephone number (Sy-Subrc=&1)," typically occurs when there is an issue with the format or validity of a telephone number being processed in the SAP system. This error can arise in various contexts, such as during data entry, data import, or when executing certain functions that involve telephone number handling.
  Causes:
  
  Invalid Format: The telephone number may not conform to the expected format defined in the system. This could include missing digits, incorrect country codes, or invalid characters (e.g., letters or special symbols).
  Configuration Issues: The system may not be properly configured to handle the specific format of telephone numbers used in your organization or region.
  Data Entry Errors: Users may have entered the telephone number incorrectly, leading to conversion errors.
  Missing Data: Required fields or related data may be missing, which can cause the conversion process to fail.
  
  Solutions:
  
  
  Check the Format: Ensure that the telephone number is entered in the correct format. This may include checking for:
  
  Country code
  Area code
  Correct number of digits
  No invalid characters (e.g., letters or symbols)
  
  
  
  Review Configuration: Check the configuration settings in SAP related to telephone number formats. This can usually be found in the customizing settings (transaction SPRO) under the relevant module (e.g., Logistics, Sales and Distribution, etc.). Ensure that the formats align with the expected input.
  
  
  Data Validation: Implement validation checks in the data entry process to ensure that users are entering valid telephone numbers. This can help prevent errors before they occur.
  
  
  Error Handling: If the error occurs during a batch process or data import, review the logs to identify which specific entries are causing the issue. Correct those entries and reprocess the data.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on telephone number formats and handling in your version of SAP.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT team for further assistance.
  
  
  Related Information:
  
  Transaction Codes: You may want to check relevant transaction codes that deal with master data or customer/vendor information where telephone numbers are stored.
  User Exits or BAdIs: If custom logic is implemented for telephone number handling, review any user exits or BAdIs that may affect the conversion process.
  SAP Notes: Search for relevant SAP Notes that may address known issues or provide patches related to telephone number handling.
  
  By following these steps, you should be able to identify and resolve the cause of the T5020 error in your SAP system.