How To Fix SWU_NOTIF009 - Work item &: Attempt to send failed

SAP Error Message - Details

• Message type: E = Error

• Message class: SWU_NOTIF - Workflow: E-Mail Notifications RSWUWFML*

• Message number: 009

• Message text: Work item &: Attempt to send failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWU_NOTIF009 - Work item &: Attempt to send failed ?

  The SAP error message SWU_NOTIF009 indicates that there was an attempt to send a work item notification that failed. This error typically occurs in the context of SAP Business Workflow when the system tries to send notifications (such as emails) related to work items, but encounters an issue.
  Causes:
  
  Mail Configuration Issues: The SAP system may not be properly configured to send emails. This could be due to incorrect settings in the SAPconnect (SCOT) configuration.
  Recipient Address Issues: The email address of the recipient may be incorrect or missing.
  SMTP Server Issues: The SMTP server configured in the SAP system may be down or not reachable.
  Authorization Issues: The user or the system may not have the necessary authorizations to send emails.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the SMTP server.
  
  Solutions:
  
  
  Check SAPconnect Configuration:
  
  Go to transaction code SCOT and verify the configuration for SMTP. Ensure that the SMTP node is active and properly configured.
  Check the settings for the email domain and ensure that the email addresses are correctly formatted.
  
  
  
  Verify Recipient Email Addresses:
  
  Ensure that the email addresses of the recipients are valid and correctly entered in the user master records (transaction code SU01).
  
  
  
  Test SMTP Connection:
  
  Use transaction code SCOT to test the connection to the SMTP server. You can use the "Test" function to check if the connection is successful.
  
  
  
  Check Authorization:
  
  Ensure that the user or the system has the necessary authorizations to send emails. This may involve checking roles and profiles assigned to the user.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction code SLG1) for any additional error messages or details that may provide more context about the failure.
  
  
  
  Network Troubleshooting:
  
  If the SMTP server is external, ensure that there are no firewall or network issues preventing the SAP system from reaching the SMTP server.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SU01: User Maintenance
  SLG1: Application Log
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional troubleshooting steps.
  Documentation: Refer to the SAP Help Portal for detailed documentation on configuring SAPconnect and troubleshooting email sending issues.
  
  By following these steps, you should be able to identify and resolve the cause of the SWU_NOTIF009 error in your SAP system.