How To Fix SWR255 - Work item included (reserved)

SAP Error Message - Details

• Message type: E = Error

• Message class: SWR - Business Workflow: WAPI Interfaces

• Message number: 255

• Message text: Work item included (reserved)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWR255 - Work item included (reserved) ?

  The SAP error message SWR255 ("Work item included (reserved)") typically occurs in the context of SAP Workflow. This message indicates that a work item is currently reserved for processing, which means that it cannot be processed by another user or task until the reservation is released.
  Cause:
  
  Work Item Reservation: The work item has been reserved by another user or process. This is a common scenario in workflows where multiple users might be trying to access the same work item.
  Workflow Configuration: There may be specific configurations in the workflow that dictate how work items are reserved and processed.
  User Locking: The user who is trying to access the work item may not have the necessary authorizations or may be locked out due to other reasons.
  
  Solution:
  
  Check Work Item Status: Use transaction code SWI1 (Work Item Selection) to check the status of the work item. Identify if it is indeed reserved and by whom.
  Release Reservation: If you have the necessary permissions, you can release the reservation on the work item. This can typically be done by the user who has reserved it or by an administrator.
  Reassign Work Item: If the work item is stuck due to a user being unavailable, consider reassigning it to another user who can process it.
  Review Workflow Configuration: Check the workflow configuration to ensure that the reservation logic is set up correctly and that it aligns with your business processes.
  User Authorizations: Ensure that the user trying to access the work item has the appropriate authorizations to do so.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection), SWI2_FREQ (Work Item Selection - Frequency), and SWI2_DURA (Work Item Selection - Duration) for monitoring and managing work items.
  Workflow Logs: Use transaction SWI6 to view workflow logs for more detailed information about the workflow execution and any issues that may have occurred.
  SAP Notes: Check SAP Notes for any known issues or patches related to workflow processing and work item reservations.
  Documentation: Review SAP documentation on workflows for best practices and troubleshooting tips.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or Workflow team for further assistance.