How To Fix SWR229 - Forwarding is deactivated for work item &1

SAP Error Message - Details

• Message type: E = Error

• Message class: SWR - Business Workflow: WAPI Interfaces

• Message number: 229

• Message text: Forwarding is deactivated for work item &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWR229 - Forwarding is deactivated for work item &1 ?

  The SAP error message SWR229, which states "Forwarding is deactivated for work item &1," typically occurs in the context of SAP Business Workflow. This message indicates that the forwarding functionality for a specific work item has been disabled, preventing users from forwarding the work item to another user or agent.
  Cause:
  
  Forwarding Deactivation: The most common cause of this error is that the forwarding option has been explicitly deactivated for the work item in question. This can be due to configuration settings in the workflow or specific settings on the work item itself.
  User Authorizations: The user may not have the necessary authorizations to forward the work item, even if forwarding is generally enabled.
  Workflow Configuration: The workflow definition may have been designed in such a way that forwarding is not allowed for certain work items.
  
  Solution:
  
  Check Workflow Configuration: Review the workflow definition in the SAP system to ensure that forwarding is allowed for the specific work item type. You may need to consult with a workflow administrator or developer to make necessary adjustments.
  User Authorizations: Verify that the user attempting to forward the work item has the appropriate authorizations. This can be checked in the user roles and profiles assigned to the user.
  System Settings: If the forwarding option is intended to be available, check the system settings related to workflow forwarding. This may involve transaction codes like SWU3 (Automatic Workflow Customizing) or SWDD (Workflow Builder) to adjust settings.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on the workflow and forwarding settings.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection), SWI2_FREQ (Work Item Selection with Frequency), and SWDD (Workflow Builder) for managing workflows.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  Workflow Monitoring: Use transaction SWI1 to monitor work items and their statuses, which can help in diagnosing issues related to workflow processing.
  
  If the issue persists after checking these areas, it may be beneficial to engage with SAP support or a consultant who specializes in SAP workflows for further assistance.