How To Fix SWP123 - Error in the Workflow Manager Factory (callback work item: &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: SWP - WFM: Messages

• Message number: 123

• Message text: Error in the Workflow Manager Factory (callback work item: &1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWP123 - Error in the Workflow Manager Factory (callback work item: &1) ?

  The SAP error message SWP123, which indicates "Error in the Workflow Manager Factory (callback work item: &1)," typically arises in the context of SAP Business Workflow. This error can occur for various reasons, often related to issues in the workflow configuration, execution, or system settings.
  Causes:
  
  Workflow Configuration Issues: There may be a problem with the workflow definition or configuration, such as missing or incorrect parameters.
  Callback Functionality: The error may occur if the callback function for the work item is not defined correctly or is not functioning as expected.
  Authorization Issues: The user executing the workflow may not have the necessary authorizations to perform the actions required by the workflow.
  System Performance: If the system is under heavy load or if there are performance issues, it may lead to timeouts or failures in processing the workflow.
  Missing or Inactive Workflow: The workflow that is being called may not exist or may be inactive in the system.
  
  Solutions:
  
  Check Workflow Definition: Review the workflow definition in transaction SWDD (Workflow Builder) to ensure that all steps and parameters are correctly configured.
  Review Callback Function: Ensure that the callback function associated with the work item is correctly implemented and is functioning as expected.
  Authorization Check: Verify that the user has the necessary authorizations to execute the workflow. You can check this in transaction SU53 or by reviewing the user's roles and authorizations.
  System Performance: Monitor system performance and check for any issues that may be affecting workflow processing. You can use transaction ST22 to check for dumps or transaction SM21 for system logs.
  Activate Workflow: If the workflow is inactive, activate it in transaction SWDD. If it does not exist, you may need to create or import it.
  Check Workflow Logs: Use transaction SWI1 (Work Item Selection) to check the logs for the specific work item that generated the error. This can provide more context on what went wrong.
  
  Related Information:
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Selection with Frequency
  SWI2_DURA: Work Item Selection with Duration
  SWU3: Automatic Workflow Customizing
  
  
  SAP Notes: Check SAP Notes related to workflow errors for any patches or updates that may address known issues.
  Documentation: Refer to SAP Help documentation for detailed information on workflow management and troubleshooting.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or Workflow team for further investigation.