How To Fix SWN039 - Unable to read receiver address &1 (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: SWN - WF Notif: Messages

• Message number: 039

• Message text: Unable to read receiver address &1 (&2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWN039 - Unable to read receiver address &1 (&2) ?

  The SAP error message SWN039 "Unable to read receiver address &1 (&2)" typically occurs in the context of the SAP Workflow Notification system, particularly when the system is trying to send notifications to users but cannot retrieve the necessary address information for the specified recipient.
  Cause:
  
  Missing or Incomplete User Data: The user profile for the recipient may be incomplete or missing critical information, such as an email address or other contact details.
  Incorrect User ID: The user ID specified in the notification may not exist or may be incorrectly formatted.
  Authorization Issues: The user or the system may not have the necessary authorizations to access the recipient's address information.
  System Configuration Issues: There may be configuration issues in the SAP system that prevent the retrieval of user addresses.
  
  Solution:
  
  
  Check User Profile:
  
  Go to transaction code SU01 (User Maintenance) and check the user profile for the recipient. Ensure that all necessary fields, especially email addresses, are filled out correctly.
  
  
  
  Verify User ID:
  
  Ensure that the user ID specified in the notification is correct and exists in the system. You can check this in the same SU01 transaction.
  
  
  
  Check Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to access user address data. This may involve checking roles and profiles assigned to the user.
  
  
  
  Review Workflow Configuration:
  
  Check the workflow configuration to ensure that the notification settings are correctly set up. This can be done in transaction SWDD (Workflow Builder) or SWU3 (Automatic Workflow Customizing).
  
  
  
  Check SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error. Sometimes, there are known issues or patches that can resolve the problem.
  
  
  
  Test with Different Users:
  
  If possible, test sending notifications to different users to see if the issue is isolated to a specific user or if it is a broader issue.
  
  
  
  Consult SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SU01 - User Maintenance
  SWDD - Workflow Builder
  SWU3 - Automatic Workflow Customizing
  
  
  SAP Notes: Always check the SAP Support Portal for any relevant notes that may provide additional insights or solutions.
  Documentation: Review SAP documentation related to workflow and notification settings for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the issue causing the SWN039 error message.