How To Fix SWN037 - E-mail address & could not be added

SAP Error Message - Details

• Message type: E = Error

• Message class: SWN - WF Notif: Messages

• Message number: 037

• Message text: E-mail address & could not be added

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWN037 - E-mail address & could not be added ?

  The SAP error message SWN037 indicates that there is an issue with adding an email address to the SAP Workflow Notification system. This error typically arises when the system is unable to process the email address provided, which can be due to various reasons.
  Causes of SWN037 Error
  
  
  Invalid Email Format: The email address may not be in a valid format. Ensure that it follows the standard email format (e.g., [e-mail]).
  
  
  Missing SMTP Configuration: The SAP system may not be properly configured to send emails. Check the SMTP settings in the SAP system.
  
  
  User Not Defined: The user associated with the email address may not be defined in the SAP system or may not have the necessary authorizations.
  
  
  Email Address Already Exists: The email address might already be associated with another user or notification setting, leading to a conflict.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the email server or network connectivity.
  
  
  Solutions
  
  
  Check Email Format: Verify that the email address is correctly formatted. Correct any typos or formatting issues.
  
  
  Review SMTP Configuration:
  
  Go to transaction code SCOT to check the SMTP settings.
  Ensure that the SMTP node is configured correctly and that the email server is reachable.
  
  
  
  User Configuration:
  
  Ensure that the user is created in the SAP system and is active.
  Check if the user has the necessary authorizations to receive notifications.
  
  
  
  Check for Duplicates: Look for any existing entries for the email address in the notification settings and resolve any conflicts.
  
  
  Test Email Sending: Use transaction code SOST to check the status of sent emails and see if there are any errors reported.
  
  
  Consult Logs: Check the system logs for any additional error messages that might provide more context about the issue.
  
  
  Contact Basis Team: If the issue persists, it may be necessary to involve the SAP Basis team to investigate server-side issues or configurations.
  
  
  Related Information
  
  
  Transaction Codes:
  
  SWN1: To configure workflow notifications.
  SCOT: To configure and monitor the SMTP settings.
  SOST: To monitor the status of sent emails.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  
  Documentation: Refer to the official SAP documentation for workflow and email notifications for more detailed guidance.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the SWN037 error in your SAP system.