How To Fix SWN027 - User &1: Unable to determine e-mail address

SAP Error Message - Details

• Message type: E = Error

• Message class: SWN - WF Notif: Messages

• Message number: 027

• Message text: User &1: Unable to determine e-mail address

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWN027 - User &1: Unable to determine e-mail address ?

  The SAP error message SWN027 ("User &1: Unable to determine e-mail address") typically occurs in the context of the SAP Workflow Notification system, which is used to send email notifications to users regarding workflow tasks. This error indicates that the system is unable to find a valid email address for the specified user.
  Causes:
  
  Missing Email Address: The user profile does not have an email address assigned.
  Incorrect User ID: The user ID specified in the error message may be incorrect or does not exist in the system.
  User Not Maintained in the System: The user may not be properly maintained in the user master data.
  Email Address Not Set Up in the Communication Method: The communication method for the user may not be set up correctly.
  Authorization Issues: The user may not have the necessary authorizations to access their own email address.
  
  Solutions:
  
  
  Check User Profile:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID mentioned in the error message and check the "Address" tab to ensure that an email address is entered.
  
  
  
  Maintain Email Address:
  
  If the email address is missing, add a valid email address in the user profile.
  
  
  
  Verify User ID:
  
  Ensure that the user ID is correct and exists in the system. If it is incorrect, update the workflow configuration to use the correct user ID.
  
  
  
  Check Communication Method:
  
  In the user profile, check the "Communication" tab to ensure that the email communication method is set up correctly.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access their own user data. This may involve checking roles and profiles assigned to the user.
  
  
  
  Workflow Configuration:
  
  If the issue persists, check the workflow configuration to ensure that it is set up correctly to send notifications.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance
  SWN1: Send Workflow Notifications
  SWU3: Automatic Workflow Customizing
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to email notifications and user profiles.
  
  
  Documentation: Refer to SAP Help documentation for more details on configuring workflow notifications and user profiles.
  
  
  By following these steps, you should be able to resolve the SWN027 error and ensure that users receive their workflow notifications via email.