How To Fix SWN029 - User &1: Forwarding address will be used

SAP Error Message - Details

• Message type: E = Error

• Message class: SWN - WF Notif: Messages

• Message number: 029

• Message text: User &1: Forwarding address will be used

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWN029 - User &1: Forwarding address will be used ?

  The SAP error message SWN029 ("User &1: Forwarding address will be used") typically occurs in the context of SAP's workflow and notification system, particularly when a user has set up a forwarding address for notifications or tasks. This message indicates that the system will send notifications to a forwarding address instead of the user's primary address.
  Cause:
  
  User Forwarding Address Set: The user has configured a forwarding address in their user profile. This is often done when a user is on leave or wants to redirect notifications to another user or email address.
  User Inactive: The primary user may be inactive or not available, prompting the system to use the forwarding address.
  System Configuration: The system may be configured to prioritize forwarding addresses under certain conditions.
  
  Solution:
  
  
  Check User Profile: 
  
  Go to transaction code SU01 (User Maintenance) and enter the user ID in question.
  Check the "Address" tab to see if a forwarding address is set. If it is not needed, you can remove it.
  
  
  
  Review Forwarding Settings:
  
  If the forwarding address is intentional, ensure that the forwarding address is correct and that the recipient is aware of the notifications being sent to them.
  
  
  
  User Availability:
  
  If the user is temporarily unavailable, ensure that the forwarding address is set up correctly to ensure that notifications are received by the appropriate person.
  
  
  
  System Configuration:
  
  If this behavior is not desired, check the system configuration related to workflow notifications to see if there are settings that dictate when forwarding addresses should be used.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SU01 for user maintenance.
  SWU3 for workflow settings.
  
  
  
  Documentation: Refer to SAP Help documentation for more details on user profiles and workflow notifications.
  
  
  User Training: Ensure that users are trained on how to set up and manage their forwarding addresses appropriately.
  
  
  If the issue persists or if you need further assistance, consider reaching out to your SAP Basis or Workflow administrator for more in-depth troubleshooting.