How To Fix SWK007 - Work item &1 is locked by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: SWK - Messages for Workflow - Workplace Plug-In 4.0B

• Message number: 007

• Message text: Work item &1 is locked by user &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWK007 - Work item &1 is locked by user &2 ?

  The SAP error message SWK007 indicates that a work item is locked by another user. This typically occurs in the context of SAP Business Workflow, where multiple users may be interacting with the same work items. Here’s a breakdown of the cause, potential solutions, and related information for this error:
  Cause:
  
  User Locking: The work item is currently being processed or has been opened by another user, which prevents other users from accessing it simultaneously.
  Session Issues: Sometimes, a user may have an open session that has not been properly closed, leading to a lock on the work item.
  System Configuration: Certain configurations in the workflow settings may lead to locking behavior that is more restrictive than necessary.
  
  Solutions:
  
  
  Wait and Retry: If the work item is locked by another user, the simplest solution is to wait until that user has completed their task and released the lock. You can periodically check the status of the work item.
  
  
  Identify the Locking User: Use transaction code SWI1 (Work Item Selection) to find out which user is currently holding the lock on the work item. You can then communicate with that user to understand when they will release the lock.
  
  
  Unlock the Work Item: If you have the necessary authorizations, you can unlock the work item using transaction code SWU3 (Workflow Administration) or SWI2_FREQ (Work Item Overview). However, this should be done with caution and typically only in cases where the locking user is unavailable.
  
  
  Check for Stale Sessions: If a user has left a session open, it may be necessary to check for and terminate stale sessions. This can be done by an administrator using transaction code SM04 (User Overview) or AL08 (Global User Overview).
  
  
  Review Workflow Configuration: If this issue occurs frequently, it may be worth reviewing the workflow configuration to ensure that it is set up correctly and that locking behavior is appropriate for your business processes.
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWU3: Workflow Administration
  SWI2_FREQ: Work Item Overview
  SM04: User Overview
  AL08: Global User Overview
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to workflow locking behavior. You can search for relevant notes in the SAP Support Portal.
  
  
  Documentation: Review SAP documentation on Business Workflow for best practices and configuration settings that can help manage work item locking.
  
  
  User Training: Ensure that users are trained on how to properly handle work items and understand the implications of leaving sessions open.
  
  
  By following these steps, you should be able to resolve the SWK007 error and manage work item locks effectively in your SAP environment.