How To Fix SWK009 - Work item was forwarded

SAP Error Message - Details

• Message type: E = Error

• Message class: SWK - Messages for Workflow - Workplace Plug-In 4.0B

• Message number: 009

• Message text: Work item was forwarded

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWK009 - Work item was forwarded ?

  The SAP error message SWK009 indicates that a work item has been forwarded to another user or agent. This message typically occurs in the context of SAP Business Workflow, where work items are used to manage tasks that require user action.
  Cause:
  The SWK009 message is not necessarily an error but rather an informational message indicating that a work item has been successfully forwarded. This can happen for several reasons:
  
  A user has manually forwarded a work item to another user.
  A workflow process is designed to automatically forward work items based on certain conditions (e.g., user unavailability).
  The work item may have been reassigned due to a change in responsibility or role.
  
  Solution:
  Since SWK009 is an informational message, there is typically no direct "solution" required. However, if you are looking to manage or troubleshoot work items, consider the following steps:
  
  
  Check Work Item Status: Verify the status of the work item in the SAP Business Workflow. You can do this using transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview).
  
  
  Review Workflow Configuration: If work items are being forwarded automatically, review the workflow configuration to ensure it aligns with your business processes. You can use transaction SWDD to access the Workflow Builder.
  
  
  User Notifications: Ensure that users are aware of the forwarded work items. They should check their inbox for any new tasks assigned to them.
  
  
  Training and Documentation: Provide training for users on how to manage work items, including how to forward them if necessary.
  
  
  Monitoring: Regularly monitor the workflow processes to ensure that work items are being handled appropriately and that there are no bottlenecks.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for workflow management, such as:
  
  SWI1: Work Item Selection
  SWI2: Work Item Overview
  SWDD: Workflow Builder
  SWI5: Work Item Analysis
  
  
  
  SAP Notes: Check SAP Notes for any known issues or updates related to workflow management and work item handling.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on workflows and work item management.
  
  
  If you encounter issues beyond the SWK009 message, such as work items not being processed correctly or users not receiving forwarded items, further investigation into the workflow design and user roles may be necessary.