How To Fix SWF_RUN_SERVICES121 - Participent(s) informed via mail (Work item '&1', Template '&2')

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_RUN_SERVICES - Workflow: Services

• Message number: 121

• Message text: Participent(s) informed via mail (Work item '&1', Template '&2')

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_RUN_SERVICES121 - Participent(s) informed via mail (Work item '&1', Template '&2') ?

  The SAP error message SWF_RUN_SERVICES121 indicates that a work item has been sent to participants via email. This message is typically informational rather than an error, and it is part of the workflow management in SAP. Here’s a breakdown of the components related to this message:
  Cause:
  
  The message is generated when a workflow item is created and the system sends notifications to the participants involved in the workflow. The message indicates that the work item (identified by &1) has been successfully sent to the participants using the email template specified by &2.
  
  Solution:
  Since this message is informational, there is generally no action required unless you are experiencing issues with the workflow notifications. If you are facing problems, consider the following steps:
  
  
  Check Email Configuration: Ensure that the email settings in your SAP system are correctly configured. This includes SMTP settings and user email addresses.
  
  
  Review Workflow Settings: Verify that the workflow is set up correctly and that the participants are defined properly in the workflow definition.
  
  
  Monitor Work Items: Use transaction codes like SWI1 (Work Item Selection) to monitor the status of work items and ensure they are being processed as expected.
  
  
  Check for Errors: If participants are not receiving emails, check the SAP application logs (transaction SLG1) for any errors related to workflow or email sending.
  
  
  Test Email Sending: You can test the email sending functionality by using transaction SOST to see if emails are queued or if there are any errors in sending.
  
  
  Related Information:
  
  
  Workflow Management: Understanding how workflows are managed in SAP can help in troubleshooting. Familiarize yourself with transaction codes like SWDD (Workflow Builder) and SWI1 (Work Item Selection).
  
  
  Email Notifications: SAP uses various templates for email notifications. You can customize these templates if needed, which can be done in the workflow configuration.
  
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to workflow notifications or email sending.
  
  
  Documentation: Refer to the official SAP documentation for workflows and email notifications for more detailed guidance.
  
  
  In summary, SWF_RUN_SERVICES121 is an informational message indicating that participants have been notified via email about a work item. If there are issues with notifications, focus on checking configurations and monitoring the workflow process.