How To Fix SWF_RUN810 - Work item is locked by external process &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_RUN - Workflow Runtime System

• Message number: 810

• Message text: Work item is locked by external process &1 &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_RUN810 - Work item is locked by external process &1 &2 ?

  The SAP error message SWF_RUN810 indicates that a work item is locked by an external process. This typically occurs in the context of SAP Business Workflow, where a work item is being processed or accessed by another user or process, preventing the current user from interacting with it.
  Cause:
  
  Concurrent Access: The work item is being processed by another user or an external application, leading to a lock.
  Long-Running Processes: If a workflow task takes a long time to complete, it may lock the work item for an extended period.
  System Issues: There may be issues with the SAP system or database that are causing locks to persist longer than expected.
  Configuration Issues: Incorrect configuration of workflow settings or user authorizations may lead to unexpected locking behavior.
  
  Solution:
  
  Wait and Retry: If the work item is locked due to another user processing it, wait for a while and then try to access it again.
  Identify the Locking Process: Use transaction codes like SM12 (to view and manage locks) to identify which user or process is holding the lock. You can then communicate with that user or process to resolve the issue.
  Release the Lock: If you have the necessary authorizations, you can manually release the lock in SM12. However, be cautious when doing this, as it may disrupt the other user's work.
  Check Workflow Configuration: Review the workflow configuration and ensure that it is set up correctly. Look for any long-running tasks that may need optimization.
  System Monitoring: Monitor the system for performance issues that may lead to prolonged locking. This can include checking for database performance, system load, and other related metrics.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection), SWI2_FREQ (Work Item Frequency), and SWI6 (Work Item Overview).
  User Authorizations: Ensure that users have the appropriate authorizations to access and process work items.
  Workflow Logs: Review workflow logs for any errors or warnings that may provide additional context about the locking issue.
  SAP Community: Engage with the SAP Community or forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.