How To Fix SWF_RUN808 - User &1 is not the agent of the work item

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_RUN - Workflow Runtime System

• Message number: 808

• Message text: User &1 is not the agent of the work item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_RUN808 - User &1 is not the agent of the work item ?

  The SAP error message SWF_RUN808 indicates that a user is trying to process a work item for which they are not designated as the agent. This typically occurs in the context of SAP Business Workflow, where work items are assigned to specific users or groups based on the workflow configuration.
  Cause:
  
  Incorrect User Assignment: The user attempting to process the work item is not assigned as the agent for that particular work item. This can happen if the work item was assigned to a different user or if the user has been removed from the relevant role or task.
  Role Changes: Changes in user roles or authorizations may lead to a situation where a user no longer has the necessary permissions to act on a work item.
  Workflow Configuration: The workflow may be configured incorrectly, leading to improper assignment of agents.
  User Status: The user may be inactive or locked in the system, preventing them from processing work items.
  
  Solution:
  
  Check User Assignment: Verify the agent assignment for the work item. You can do this by checking the workflow log or using transaction code SWI1 (Work Item Selection) to find the work item and see its current agent.
  Reassign Work Item: If the user should be able to process the work item, you can reassign it to them using transaction code SWIA (Work Item Administration) or by using the "Forward" option in the work item display.
  Review Workflow Configuration: Check the workflow definition to ensure that the agent assignment is set up correctly. This may involve reviewing the task and its binding to the user or role.
  User Status Check: Ensure that the user is active and has the necessary authorizations to process the work item. You can check the user status in transaction SU01 (User Maintenance).
  Consult with Workflow Administrator: If you are not able to resolve the issue, it may be necessary to consult with a workflow administrator or someone with the appropriate permissions to investigate further.
  
  Related Information:
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWIA: Work Item Administration
  SWI2_FREQ: Work Item Selection with Frequency
  SWU3: Automatic Workflow Customizing
  
  
  Documentation: Refer to SAP Help documentation for detailed information on workflow management and user assignments.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  
  By following these steps, you should be able to identify the cause of the SWF_RUN808 error and implement a solution to resolve it.