How To Fix SWF_RUN536 - Work item does not wait for rule resolution

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_RUN - Workflow Runtime System

• Message number: 536

• Message text: Work item does not wait for rule resolution

What causes this issue?

An external application has tried to confirm agents to the work item.
This confirmation is not possible in the current status of the work
item.

System Response

The confirmation is not taken into consideration.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_RUN536 - Work item does not wait for rule resolution ?

  The SAP error message SWF_RUN536 indicates that a work item in a workflow does not wait for rule resolution. This typically occurs in scenarios where a workflow is designed to wait for a decision or input based on a rule, but the system is not configured to handle this correctly.
  Cause:
  
  Incorrect Workflow Configuration: The workflow may not be set up properly to wait for the rule resolution. This can happen if the workflow step is not configured to pause for a decision or if the rule is not defined correctly.
  Missing or Incorrect Rules: The rules that are supposed to be evaluated may be missing, incorrectly defined, or not activated.
  Technical Issues: There may be underlying technical issues, such as problems with the workflow engine or the rule engine, that prevent the work item from waiting for the rule resolution.
  User Authorization: The user executing the workflow may not have the necessary authorizations to trigger the rule resolution.
  
  Solution:
  
  Check Workflow Configuration: Review the workflow definition to ensure that the step requiring rule resolution is correctly configured to wait for the decision. This may involve checking the properties of the workflow step in the workflow builder.
  Verify Rules: Ensure that the rules are correctly defined and activated. Check the rule set and make sure that all necessary rules are in place and functioning as expected.
  Debugging: Use transaction SWI1 (Work Item Selection) to analyze the work item and see if there are any logs or messages that provide more context about why the work item is not waiting.
  Check Authorizations: Ensure that the user has the necessary authorizations to execute the workflow and trigger the rule resolution.
  System Logs: Check the system logs (transaction SLG1) for any related error messages that might provide additional insights into the issue.
  Consult Documentation: Refer to SAP documentation or notes related to workflow and rule resolution for any specific guidance or known issues.
  
  Related Information:
  
  Workflow Builder: Use transaction SWDD to access the Workflow Builder, where you can review and modify the workflow definitions.
  Rule Management: Use transaction GRR1 to manage rules and ensure they are correctly defined and activated.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to SWF_RUN536.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP Basis or technical team for further investigation.