How To Fix SWF_RUN537 - Confirmation of asynchronous agent determination was rejected

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_RUN - Workflow Runtime System

• Message number: 537

• Message text: Confirmation of asynchronous agent determination was rejected

What causes this issue?

Confirmation of asynchronous agent specification for the work item with
the ID &V1& was rejected, since the ticket of the work item does not
agree with the ticket given by the external application.
This could be due to rule resolution for agent specification being
performed again in the meantime. As a result, external agent
specification is also called again - but with a new ticket. The old
ticket is in this case no longer valid.

System Response

The confirmation is not considered.

How to fix this error?

Perform confirmation of asynchronous agent determination by entering
the correct ticket.
A further option is to run the whole procedure again by triggering rule
resolution for agent specification again; by doing this the application
then receives a new valid ticket.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_RUN537 - Confirmation of asynchronous agent determination was rejected ?

  The SAP error message SWF_RUN537 indicates that the confirmation of asynchronous agent determination was rejected. This typically occurs in the context of workflow management in SAP, where the system is trying to determine the appropriate agent (user or group) to handle a workflow task asynchronously.
  Cause:
  
  Agent Determination Failure: The system may not be able to determine the correct agent for the workflow task due to configuration issues or missing data.
  Rejection by the Agent: The agent that was determined may have rejected the task or confirmation for some reason, such as lack of authorization or the task being outside their scope.
  Workflow Configuration Issues: There may be issues in the workflow definition or configuration that prevent proper agent determination.
  System Errors: Temporary system issues or inconsistencies in the workflow runtime environment can also lead to this error.
  
  Solution:
  
  Check Workflow Configuration: Review the workflow definition and ensure that the agent determination logic is correctly configured. This includes checking the rules and conditions that determine the agent.
  Review Agent Assignment: Verify that the agents assigned to the workflow have the necessary authorizations and are active in the system.
  Check for Errors in Workflow Logs: Use transaction SWI1 (Work Item Selection) or SWI2_DIAG to analyze the workflow logs for more detailed error messages that can provide insights into the issue.
  Reprocess the Workflow: If the issue was temporary, you may be able to reprocess the workflow or manually assign the task to an appropriate agent.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates that could resolve the issue.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection), SWI2_DIAG (Workflow Diagnosis), and SWF_XI (Workflow Administration).
  Workflow Monitoring: Regularly monitor workflows to catch issues early and ensure that agent determination is functioning as expected.
  Documentation: Review SAP documentation on workflow management and agent determination for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify the root cause of the SWF_RUN537 error and implement a solution to resolve it.