How To Fix SWF_RUN521 - Information for agent determination for step '&1'

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_RUN - Workflow Runtime System

• Message number: 521

• Message text: Information for agent determination for step '&1'

What causes this issue?

A problem occurred when determining the recipient for step &V1&. This
problem does not lead to execution being canceled.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the messages and decide if you need to deal with the problem.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_RUN521 - Information for agent determination for step '&1' ?

  The SAP error message SWF_RUN521 typically indicates an issue with agent determination in a workflow step. This error occurs when the system is unable to determine the appropriate agent (user or group) responsible for executing a specific step in a workflow. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Missing Agent Assignment: The workflow step may not have a defined agent assignment, or the assignment may not be correctly configured.
  Incorrect Workflow Configuration: The workflow definition might have errors or missing elements that prevent agent determination.
  Authorization Issues: The user or group that should be assigned as the agent may not have the necessary authorizations.
  Business Rules: If the agent determination is based on business rules, those rules may not be met or may be incorrectly defined.
  Technical Issues: There could be technical issues in the system, such as missing or incorrect customizing settings.
  
  Solution:
  
  Check Workflow Definition: Review the workflow definition in the Workflow Builder (transaction SWDD) to ensure that agent determination is correctly configured for the step in question.
  Agent Assignment: Ensure that the agent assignment is properly set up. This can be done by checking the agent assignment settings in the workflow step.
  Review Business Rules: If agent determination is based on business rules, verify that the rules are correctly defined and applicable to the current context.
  Authorization Check: Ensure that the users or groups intended to be assigned as agents have the necessary authorizations to perform the task.
  Debugging: If the issue persists, consider debugging the workflow to identify where the agent determination is failing. You can use transaction SWI1 to analyze workflow instances and check for errors.
  Consult Documentation: Refer to SAP documentation or notes related to workflow and agent determination for any specific guidance or known issues.
  
  Related Information:
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Selection for Recurrent Tasks
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to agent determination.
  Workflow Customizing: Review the customizing settings for workflows in transaction SPRO under "SAP NetWeaver" > "Business Process Management" > "Workflow" > "Basic Settings".
  
  By following these steps, you should be able to identify and resolve the issue related to the SWF_RUN521 error message in SAP. If the problem persists, consider reaching out to SAP support for further assistance.