How To Fix SWF_MAIL003 - Error in processing step: Sending mail

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_MAIL - Workflow: Error in Workflow Mail Connection

• Message number: 003

• Message text: Error in processing step: Sending mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_MAIL003 - Error in processing step: Sending mail ?

  The SAP error message SWF_MAIL003 indicates that there was an error in processing the step related to sending an email within the SAP workflow. This error can occur for various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Causes of SWF_MAIL003
  
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly. This includes incorrect SMTP server address, port number, or authentication settings.
  
  
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the SMTP server.
  
  
  Email Address Issues: The recipient's email address may be invalid or incorrectly formatted.
  
  
  Authorization Issues: The user or the system may not have the necessary authorizations to send emails.
  
  
  Mail Server Issues: The mail server itself may be down or experiencing issues.
  
  
  SAP Notes: There may be specific SAP Notes that address known issues related to email sending in workflows.
  
  
  Solutions
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT (SAPconnect) and verify the SMTP settings.
  Ensure that the SMTP server address, port, and authentication details are correct.
  
  
  
  Test Connectivity:
  
  Use transaction code SOST to check the status of sent emails and see if there are any errors.
  Test the connection to the SMTP server from the SAP system to ensure there are no network issues.
  
  
  
  Validate Email Addresses:
  
  Check the email addresses being used in the workflow to ensure they are valid and correctly formatted.
  
  
  
  Review Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to send emails. Check the roles and profiles assigned to the user.
  
  
  
  Check Mail Server Status:
  
  Verify that the mail server is operational and not experiencing downtime or issues.
  
  
  
  Review SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may provide additional information or patches related to the SWF_MAIL003 error.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the workflow to identify the exact point of failure. This may require technical expertise.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SCOT: Configuration of SAPconnect (for email settings).
  SOST: Display of sent and unsent emails.
  SWI1: Work item overview to check the status of workflow items.
  
  
  
  SAP Notes: Regularly check for updates or patches related to email sending in workflows. You can search for specific error messages or keywords in the SAP Support Portal.
  
  
  Documentation: Refer to SAP documentation for detailed guidance on configuring and troubleshooting SAPconnect and email sending.
  
  
  By following these steps, you should be able to identify and resolve the SWF_MAIL003 error in your SAP system. If the problem persists, consider reaching out to your SAP Basis team or SAP support for further assistance.