Stop googling SAP errors. Use our Free Essentials plan instead - no credit card needed. Start Now

Close

How To Fix SWF_MAIL002 - Error in processing step: Generation of mails


SAP Error Message - Details

  • Message type: E = Error

  • Message class: SWF_MAIL - Workflow: Error in Workflow Mail Connection

  • Message number: 002

  • Message text: Error in processing step: Generation of mails

  • Show details Hide details


  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message SWF_MAIL002 - Error in processing step: Generation of mails ?

    The SAP error message SWF_MAIL002 indicates that there was an error during the processing step related to the generation of emails in the SAP Workflow. This error can occur for various reasons, and understanding the cause is essential for finding a solution. Here are some common causes, solutions, and related information for this error:

    Causes:

    1. Mail Configuration Issues: The SAP system may not be properly configured to send emails. This includes settings in transaction SCOT (SAPconnect) or SOST (Send Requests).
    2. SMTP Server Issues: The SMTP server settings may be incorrect, or the server may be down or unreachable.
    3. User Authorizations: The user executing the workflow may not have the necessary authorizations to send emails.
    4. Email Address Issues: The recipient's email address may be invalid or incorrectly formatted.
    5. Workflow Configuration: There may be issues in the workflow definition or the task that is supposed to send the email.
    6. System Performance: High system load or performance issues may cause timeouts or failures in processing.

    Solutions:

    1. Check SAPconnect Configuration:

      • Go to transaction SCOT and verify the settings for SMTP. Ensure that the SMTP server is correctly configured and reachable.
      • Test the connection to the SMTP server from the SAP system.
    2. Check Email Sending Logs:

      • Use transaction SOST to check the status of sent emails. Look for any failed emails and analyze the error messages provided.
    3. Verify User Authorizations:

      • Ensure that the user has the necessary authorizations to execute the workflow and send emails. Check roles and profiles assigned to the user.
    4. Validate Email Addresses:

      • Check the email addresses being used in the workflow. Ensure they are correctly formatted and valid.
    5. Review Workflow Configuration:

      • Check the workflow definition in transaction SWDD (Workflow Builder) to ensure that the email sending task is correctly configured.
    6. Monitor System Performance:

      • Check system performance and load. If the system is under heavy load, consider optimizing performance or scheduling email sending during off-peak hours.
    7. Debugging:

      • If the issue persists, consider debugging the workflow to identify the exact point of failure. Use transaction SWI1 to analyze workflow instances and find errors.

    Related Information:

    • SAP Notes: Check for any relevant SAP Notes that may address specific issues related to SWF_MAIL002. You can search for notes in the SAP Support Portal.
    • Documentation: Review SAP documentation on workflow and email configuration for additional guidance.
    • Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.

    By following these steps, you should be able to identify the cause of the SWF_MAIL002 error and implement a solution to resolve it.

    • Do you have any question about this error?


      Upgrade now to chat with this error.


Instant HelpGet instant SAP help. Sign up for our Free Essentials Plan.


Related SAP Error Messages

Click the links below to see the following related messages:

Click on this link to search all SAP messages.


Rating
ERPlingo simplifies finding the accurate answers to SAP message errors. I now use every week. A must have tool for anyone working with SAP! Highly recommended!
Rate 1
Kent Bettisworth
Executive SAP Consultant