How To Fix SWF_MAIL001 - Error in processing step: Recipient determination

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_MAIL - Workflow: Error in Workflow Mail Connection

• Message number: 001

• Message text: Error in processing step: Recipient determination

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_MAIL001 - Error in processing step: Recipient determination ?

  The SAP error message SWF_MAIL001, which indicates "Error in processing step: Recipient determination," typically occurs in the context of workflow notifications or email notifications within SAP systems. This error suggests that the system is unable to determine the appropriate recipients for a workflow task or notification.
  Causes:
  
  Missing or Incorrect Recipient Assignment: The workflow may not have the correct recipient assigned, or the recipient may not be valid.
  User Master Data Issues: The user master data for the intended recipients may be incomplete or incorrect, leading to issues in recipient determination.
  Workflow Configuration Issues: There may be issues in the workflow configuration itself, such as missing or incorrect settings in the workflow definition.
  Authorization Issues: The user executing the workflow may not have the necessary authorizations to send emails or notifications.
  Mail Configuration Issues: The SAP system may not be properly configured to send emails, including SMTP settings or mail server issues.
  
  Solutions:
  
  
  Check Workflow Configuration:
  
  Review the workflow definition to ensure that recipients are correctly defined.
  Use transaction code SWDD to check the workflow and ensure that the recipient determination logic is correctly implemented.
  
  
  
  Verify User Master Data:
  
  Check the user master data for the intended recipients using transaction code SU01. Ensure that email addresses are correctly maintained and that the users are active.
  
  
  
  Review Authorization:
  
  Ensure that the user executing the workflow has the necessary authorizations to send emails. Check roles and authorizations using transaction code PFCG.
  
  
  
  Check Mail Configuration:
  
  Verify the SMTP configuration in transaction code SCOT. Ensure that the mail server settings are correct and that the SAP system can connect to the mail server.
  
  
  
  Test Email Sending:
  
  Use transaction code SOST to check the status of sent emails. This can help identify if emails are being sent and if there are any errors in the mail sending process.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the workflow to identify where the recipient determination is failing. This can be done using transaction SWI1 to analyze workflow instances.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SU01: User Maintenance
  PFCG: Role Maintenance
  SCOT: SAPconnect Administration
  SOST: Send Requests
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to SWF_MAIL001. You can search for notes in the SAP Support Portal.
  
  
  Documentation: Refer to SAP Help documentation for workflows and email notifications for more detailed guidance on configuration and troubleshooting.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the SWF_MAIL001 error in your SAP system.