How To Fix SWF_GP_RUN023 - No agents can be added to actions with agent rules

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_GP_RUN - Guided Procedures Runtime

• Message number: 023

• Message text: No agents can be added to actions with agent rules

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_GP_RUN023 - No agents can be added to actions with agent rules ?

  The SAP error message SWF_GP_RUN023 indicates that there are no agents available to be added to actions that have agent rules in a workflow. This typically occurs in the context of SAP Business Workflow or SAP Business Process Management (BPM) when trying to assign agents to a task or action that requires specific agent rules.
  Cause:
  
  
  No Valid Agents: The most common cause is that there are no valid agents available that meet the criteria defined in the agent rules. This could be due to:
  
  The agent rules not being configured correctly.
  The agents not being assigned to the relevant organizational units or roles.
  The agents being inactive or not having the necessary authorizations.
  
  
  
  Agent Rule Configuration: The agent rules may not be set up properly, leading to a situation where no agents can be selected.
  
  
  Workflow Context: The context in which the workflow is running may not have any agents that can fulfill the role required by the action.
  
  
  Solution:
  
  
  Check Agent Rules: Review the agent rules defined for the workflow. Ensure that they are correctly configured and that they point to valid organizational units or roles.
  
  
  Verify Agent Assignments: Ensure that the agents are correctly assigned to the relevant organizational units or roles. Check if the agents are active and have the necessary authorizations.
  
  
  Test with Different Scenarios: If possible, test the workflow with different scenarios or user roles to see if agents can be assigned under different conditions.
  
  
  Use Transaction SWI1: You can use transaction SWI1 (Work Item Selection) to analyze the work items and see if there are any issues with the agent assignment.
  
  
  Check Workflow Logs: Review the workflow logs for any additional error messages or warnings that might provide more context about why agents cannot be assigned.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on configuring agent rules and troubleshooting workflow issues.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection), SWI2_FREQ (Work Item Selection with Frequency), and SWU3 (Automatic Workflow Customizing).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Workflow Customizing: Ensure that the workflow customizing settings are correctly configured in the system.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or Workflow team for further assistance.