How To Fix SWF_GP_DEF060 - Agent & and one rule for agent determination defined

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_GP_DEF - Guided Procedures Import

• Message number: 060

• Message text: Agent & and one rule for agent determination defined

What causes this issue?

The agent is determined either by a role or by a rule for agent
determination. Both were specified for this step. The step uses the
role. The rule was ignored.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_GP_DEF060 - Agent & and one rule for agent determination defined ?

  The SAP error message SWF_GP_DEF060 typically relates to issues with agent determination in workflow processes. This error indicates that there is a problem with the configuration of the agent determination rules for a specific workflow task. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Missing Agent Determination Rule: The error suggests that there is only one rule defined for agent determination, which may not be sufficient for the workflow to proceed.
  Configuration Issues: The agent determination configuration may not be set up correctly, leading to the inability to find a suitable agent for the task.
  Workflow Definition Issues: The workflow definition may not be properly linked to the agent determination rules, or the rules may not be activated.
  
  Solution:
  
  
  Check Agent Determination Rules:
  
  Go to the transaction code SWDD (Workflow Builder) and check the workflow definition.
  Ensure that there are multiple agent determination rules defined if necessary. If only one rule exists, consider adding more rules to cover different scenarios.
  
  
  
  Review Workflow Configuration:
  
  Use transaction SWI1 to analyze the workflow instance and see where the error occurs.
  Check the agent determination settings in the workflow task. Ensure that the task is correctly configured to use the agent determination rules.
  
  
  
  Test Agent Determination:
  
  Use transaction SWUS to test the agent determination process. This can help identify if the rules are functioning as expected.
  
  
  
  Check User Assignments:
  
  Ensure that the users who are supposed to be assigned as agents have the necessary roles and authorizations to be considered for the task.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the workflow to trace the execution and identify where the agent determination fails.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SWI1: Work Item Selection
  SWUS: Workflow Test
  
  
  Documentation: Refer to SAP Help documentation for detailed information on agent determination and workflow configuration.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to SWF_GP_DEF060.
  
  By following these steps, you should be able to diagnose and resolve the SWF_GP_DEF060 error in your SAP system. If the problem persists, consider reaching out to SAP support for further assistance.