How To Fix SWF_CST372 - Background job for shared memory buffer update = not scheduled

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_CST - Message Class for Workflow Customizing

• Message number: 372

• Message text: Background job for shared memory buffer update = not scheduled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_CST372 - Background job for shared memory buffer update = not scheduled ?

  The SAP error message SWF_CST372 indicates that a background job for updating the shared memory buffer has not been scheduled. This can occur in the context of SAP Workflow and is typically related to issues with the configuration or the system's ability to manage background jobs.
  Causes:
  
  Configuration Issues: The background job for updating the shared memory buffer may not be properly configured in the system.
  Job Scheduling Problems: There may be issues with the job scheduling mechanism in SAP, such as the job not being created or scheduled due to system constraints or errors.
  System Performance: If the system is under heavy load, it may not be able to schedule the job in a timely manner.
  Authorization Issues: The user or process attempting to schedule the job may not have the necessary authorizations.
  Technical Errors: There could be underlying technical issues, such as database connectivity problems or other system errors.
  
  Solutions:
  
  
  Check Job Scheduling:
  
  Go to transaction code SM37 to check if the job is scheduled or if there are any errors related to job scheduling.
  If the job is not scheduled, you may need to manually create it.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the shared memory buffer update in the relevant transaction (e.g., SWF_CONFIG).
  Ensure that all necessary parameters are set correctly.
  
  
  
  Monitor System Performance:
  
  Use transaction ST22 to check for dumps that may indicate performance issues.
  Use transaction SM50 or SM66 to monitor active processes and see if the system is overloaded.
  
  
  
  Check Authorizations:
  
  Ensure that the user or process has the necessary authorizations to schedule background jobs. This can be checked in transaction SU53 or by reviewing the user's roles and profiles.
  
  
  
  Review Logs:
  
  Check the system logs (transaction SLG1) for any related error messages that could provide more context on why the job is not being scheduled.
  
  
  
  Restart the Workflow:
  
  Sometimes, simply restarting the workflow or the relevant processes can resolve temporary issues.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: SM37 (Job Monitoring), SWF_CONFIG (Workflow Configuration), ST22 (Dump Analysis), SM50/SM66 (Process Overview), SLG1 (Application Log).
  SAP Documentation: Refer to the official SAP documentation for detailed information on workflow management and background job scheduling.
  Community Forums: SAP Community and other forums can be helpful for finding similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the SWF_CST372 error in your SAP system.