How To Fix SUSR_DBMS024 - HANA version is unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSR_DBMS - message for data base user administration

• Message number: 024

• Message text: HANA version is unknown

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SUSR_DBMS024 - HANA version is unknown ?

  The SAP error message SUSR_DBMS024 indicating that the "HANA version is unknown" typically arises when there is an issue with the connection between the SAP system and the HANA database. This can occur due to various reasons, such as misconfiguration, version incompatibility, or issues with the database itself.
  Causes:
  
  Database Connection Issues: The SAP system may not be able to connect to the HANA database due to network issues, incorrect connection parameters, or database service not running.
  Version Incompatibility: The version of the HANA database may not be compatible with the version of the SAP application you are using.
  Missing or Incorrect Database Configuration: The database configuration in the SAP system may be incomplete or incorrect, leading to the inability to determine the HANA version.
  Database Driver Issues: The database drivers used by the SAP system to connect to HANA may be outdated or not properly installed.
  
  Solutions:
  
  
  Check Database Connection:
  
  Verify that the HANA database is up and running.
  Check the connection parameters (host, port, user credentials) in the SAP system configuration.
  Use tools like HANA Studio or SQL clients to test the connection to the HANA database.
  
  
  
  Verify HANA Version:
  
  Ensure that the version of the HANA database is compatible with your SAP application version. Refer to the SAP Product Availability Matrix (PAM) for compatibility information.
  
  
  
  Update Database Configuration:
  
  Review the database configuration settings in the SAP system (e.g., in the DBACOCKPIT or DB02 transaction).
  Ensure that the database type is correctly set to HANA and that all necessary parameters are filled in.
  
  
  
  Check Database Drivers:
  
  Ensure that the correct version of the HANA database drivers is installed on the SAP application server.
  If necessary, update the drivers to the latest version compatible with your SAP system.
  
  
  
  Review SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  
  Restart Services:
  
  Sometimes, simply restarting the SAP application server or the HANA database can resolve transient issues.
  
  
  
  Related Information:
  
  SAP Notes: Always check for specific SAP Notes related to the error message. SAP frequently updates their knowledge base with solutions for known issues.
  Documentation: Refer to the official SAP HANA documentation for configuration and compatibility guidelines.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the SUSR_DBMS024 error related to the HANA version being unknown.