How To Fix SUSR_CUA_TOOLS006 - Processing terminated because it was not possible to lock all users

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSR_CUA_TOOLS - Additional Tools for Central User Administration

• Message number: 006

• Message text: Processing terminated because it was not possible to lock all users

What causes this issue?

There are users that could not be locked.
These users are being edited and are therefore already exclusively
locked.
To perform a user comparison, all users must be locked by you at the
same time.
The processing was terminated and should be performed again later.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The set locks are retained in the current session.

How to fix this error?

Contact the people editing the users so that they release the locks.
Restart the processing.
Restart the processing.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SUSR_CUA_TOOLS006 - Processing terminated because it was not possible to lock all users ?

  The SAP error message SUSR_CUA_TOOLS006 indicates that the processing was terminated because the system was unable to lock all users during a Central User Administration (CUA) operation. This typically occurs when there are issues with user locks in the system, which can prevent the successful execution of user management tasks.
  Causes:
  
  User Already Locked: The user you are trying to lock is already locked by another process or user.
  Database Lock Issues: There may be database locks that are preventing the operation from completing.
  Authorization Issues: The user executing the operation may not have the necessary authorizations to lock the users.
  System Configuration: There may be configuration issues in the CUA setup that are causing the locking mechanism to fail.
  Network Issues: If the CUA is set up across multiple systems, network issues could prevent proper communication between systems.
  
  Solutions:
  
  Check User Locks: Use transaction code SU01 to check if the user is already locked. If so, unlock the user or wait until the lock is released.
  Review Lock Entries: Use transaction code SM12 to check for any lock entries related to the users you are trying to manage. You can delete unnecessary locks if they are no longer needed.
  Authorization Check: Ensure that the user executing the operation has the necessary authorizations to perform user locking. Check roles and profiles assigned to the user.
  System Configuration: Review the CUA configuration settings to ensure they are correctly set up. Check the CUA settings in transaction SCUA.
  Retry the Operation: After resolving any locks or authorization issues, retry the operation to see if it completes successfully.
  Check for Background Jobs: If there are background jobs running that might be locking users, check and manage those jobs accordingly.
  Consult SAP Notes: Look for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SM12: Display and Delete Locks
  SCUA: Central User Administration
  
  
  SAP Notes: Search the SAP Support Portal for notes related to CUA and user locking issues. You may find specific notes that address this error.
  Documentation: Review SAP documentation on Central User Administration for best practices and troubleshooting tips.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.